Handbook of Inclusive Knowledge Management

This book builds on major knowledge processing activities by adding inclusivity. Using case studies, this book provides guidelines to implement a more equitable and inclusive approach to KM, so that all knowledge from a broad range of stakeholders is included, not just the acknowledged experts.

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Handbook of Inclusive Knowledge Management: Ensuring Inclusivity, Diversity, and Equity in Knowledge Processing Activities examines the role that diversity, equity and inclusivity (DEI) are part of the field and the discipline of knowledge management (KM). With the premise that DEI is the inclusion and equal treatment of all types of people, things and viewpoints, the book aims to increase awareness of DEI among KM practitioners and researchers. It is a starting point for adopting knowledge processing activities that ensure that all knowledge voices are represented in knowledge creation and capture. The book explains how this valuable knowledge can be shared and disseminated in such a way that there is equitable access as well as knowledge. The focus of this handbook is on inclusivity in KM, its current state, specific challenges, and an exploration of the best path forward.

Currently, inclusivity does not appear to be on many KM road maps, and the book provides insights into the state of the art of inclusivity in KM. In alignment with the book’s central theme, it presents a diverse range of perspectives that include those of KM researchers, KM educators and KM practitioners. Addressing different stages of knowledge processing, as well as the KM “bookends” of KM culture, KM competencies and KM governance, the book features in-depth case studies to illustrate how inclusivity can be integrated into KM. The handbook concludes with chapters with concrete recommendations on how to integrate inclusivity into KM in organizations. Reviewing both the theory and practice of inclusive KM, the book helps readers gain actionable insights into a more inclusive KM approach that includes standards, guidelines and checklists.