Post-completion

Priscilla Sinder is the managing director of an outsourced company working with law firms to improve their conveyancing process and enhance their clients' experience throughout all aspects of a conveyancing transaction. She is also the author of Client Care in Conveyancing published by the Law Society. Fiona du Feu runs her own risk and compliance consultancy for lawyers, with clients from sole practitioners to large multi-site firms. Chief Assessor for the Law Society's Risk and Compliance Accreditation and a long standing Lexcel Legal Practice Quality Mark Assessor, trainer and Consultant, her approach is pragmatic and focusses on practical ways of delivering compliance.

1. Today's post-completion structure: an effective team; 2. What is a gap analysis and how could it help? 3. Streamlining interactions with key stakeholders - lenders, insurers and Land Registry; 4. Outsourcing post-completion work; 5. How good practice pre-exchange can improve post-completion compliance and technical post-completion compliance; 6. Newbuilds: navigating the complexities confidently for clients; 7. Client care and complaints: how to manage client expectations; 8. Ethics, compliance and professionalism; 9. Blockchain in conveyancing; 10. Checklists. Appendices.