Negotiation And Conflict Management In Health Care

Dr. Gerald (Jerry) R. Ledlow, as a board-certified healthcare executive and Fellow in the American College of Healthcare Executives, has led team members and managed resources in health organizations for more than 29years, including 15 years as a practitioner and over 14years as an academically based teacher-scholar. He has successfully held a variety of positions: (1) executive-level positions in corporate and military health systems in the areas of clinical operations, managed care, supply chain and logistics, information systems, and facility management; (2) management positions in health services, medical materials, and the supply chain; and (3) various academic leadership positions as the director of doctoral programs at two universities, director of academic affairs, director of student services, and director of the center for survey research and health information, as well as holding tenured faculty positions at two doctoral research universities. Dr. Ledlow earned his PhD in organizational leadership from the University of Oklahoma, a master of health administration degree from Baylor University, and a bachelor of arts degree in economics from the Virginia Military Institute. He has heldtenured graduate faculty positions at Central Michigan University and Georgia Southen University and is currently Professor and Chair of the Healthcare Policy, Economics, and Management Department in the School of Community and Rural Health at the University of Texas Health Science Center Northeast in Tyler, Texas. Dr. Ledlow has taught 24 different graduate-level courses, including teaching doctoral- and master's-level students in the topic of health leadership. "Dr. Jerry" (as his students call him) has made presentations on health-related topics and health leadership models and applications across the globe; he has presented to a myriad of audiences internationally, nationally, and locally. He has published in many venues (e.g., journals, book chapters) and has been author, contributing author, editor, and reviewer for several books. Dr. Ledlow is married to his beautiful wife, Silke, and has three fantastic daughters, Sarah, Rebecca, and Miriam. He is a regional editor for the Journal of Global Business and Technology, is on several publication review teams, and participates as a member of various task forces and committees internationally, nationally, and at the state level. Years ago, Dr. Jerry was a National Registry-certified emergency management technician as a volunteer and was deployed to combat zones as a commissioned officer in the U.S. Army Medical Service Corps. He received the Federal Sector Managed Care Executive of the Year Award in 1998 and the American College of Healthcare Executives' Regent's Award in 1997 and in 2003. His interests are health industry oriented and focus on the areas of leadership, management, decision sciences, supply chain and logistics, community preparedness for terrorism and disasters, socioeconomic constructs of health and community health status, and any project that has the potential to improve the health of communities through moral, effective, efficient, and efficacious health leadership and management practices. Nancy Borkowski, DBA, FACHE, FHFMA, is Professor in the Department of Health Services Administration at the University of Alabama at Birmingham. She received her DBA with specializations in health services administration and accounting from Nova Southeastern University. Dr. Borkowski has over 20 years' experience in the health care industry and is a two-time past recipient of the American College of Healthcare Executives' (ACHE) Southern Florida Senior Career Healthcare Executive Award, which recognizes individuals who have made significant contributions to the advancement of health management excellence. A nationally recognized author, Dr. Borkowski is also board certified in health management, and a Fellow of both the American College of Healthcare Executives and the Healthcare Financial Management Association. The first edition of her book Organizational Behavior in Health Care, referred to as "one of the most significant advances in the field of health services administration," was honored with the American Journal of Nursing's 2005 Book of the Year Award for nursing leadership and management. Dr. Borkowski is the author of three textbooks that are widely used in graduate and undergraduate health administration and nursing programs both nationally and internationally.