Adult Telephone Protocols

David A. Thompson, MD, FACEP, is a faculty attending in the Northwestern Memorial Hospital Emergency Department, Chicago, Il. He is board certified in internal and emergency medicine and is a Fellow in the American College of Emergency Physicians. Starting in 1999, Dr. Thompson began to work collaboratively with Barton Schmitt, MD, FAAP, to improve telephone triage. Since then, Dr. Thompson has authored a comprehensive set of adult telephone triage protocols used extensively in medical call centers and physician offices in the United States, Canada, and other countries. Dr. Thompson has over 2 decades of experience working in the areas of clinical informatics, telehealth, decision support, natural language processing (NLP), and medical coding and documentation. He has developed software, databases, and tools to enhance the patient and provider experience for eHealth, medical call centers, emergency department, and telemedicine. Dr. Thompson lectures on digital health, telephone triage, physician documentation and coding, quality improvement, and patient satisfaction. Dr. Thompson is Founder and CEO of Health Navigator LLC and is co-founder of Schmitt-Thompson Clinical Content.

A
Abdominal Pain - Female
Abdominal Pain - Male
Abdominal Pain - Menstrual Cramps
Abdominal Pain - Upper
Alcohol Abuse and Dependence
Anaphylaxis
Animal Bite
Ankle and Foot Injury
Ankle Pain
Arm Pain
Asthma Attack
Athlete' Foot
B
Back Injury
Back Pain
Bee Sting
Breathing Difficulty
Burns
C
Cast Symptoms and Questions
Chest Injury
Chest Pain
Cold Sores - Fever Blisters of Lip
Common Cold
Confusion - Delirium
Constipation
Cough
D
Dental Procedure Antibiotic Prophylaxis
Depression
Diabetes - High Blood Sugar
Diabetes - Low Blood Sugar
Diarrhea
Dizziness
E
Ear - Swimmer' - Otitis Externa
Ear Piercing
Earache
Elbow Injury
Elbow Pain
Eye - Chemical In
Eye - Foreign Body
Eye - Pus or Discharge
Eye - Red Without Pus
Eye Injury
F
Fainting
Fever
Finger Injury
Finger Pain
Foot Pain
Frostbite
H
Hand and Wrist Injury
Hand and Wrist Pain
Hay Fever - Nasal Allergies
Head Injury
Headache
Heart Rate and Heartbeat Questions
Heat Exposure (Heat Exhaustion and H
High Blood Pressure
Hip Injury
Hives
I
Immunization Reactions
Influenza - Seasonal
Influenza Exposure
Influenza Follow-Up Call
Insect Bite
J
Jock Itch
K
Knee Injury
Knee Pain
L
Leg Pain
Leg Swelling and Edema
Lymph Nodes - Swollen
M
Menstrual Period - Missed or Late
Mouth Injury
N
Neck Injury
Neck Pain or Stiffness
Neurologic Deficit
Nose Injury
Nosebleed
P
Penis and Scrotum Symptoms
Poison Ivy - Oak - Sumac
Poisoning
Pubic Lice
Puncture Wound
R
Rash - Widespread on Drugs - Drug Re
Rash or Redness - Localized
Rash or Redness - Widespread
Rectal Bleeding
Rectal Symptoms
S
Seizure
Sexual Assault or Rape
Shoulder Injury
Sinus Pain and Congestion
Skin Foreign Body
Skin Injury
Skin Lesion - Moles or Growths
Sore Throat
Spider Bite
STD Exposure and Prevention
Strep Throat Test Follow-Up Call
Substance Abuse and Dependence
Suicide Concerns
Sunburn
Suture or Staple Questions
T
Tick Bite
Toe Injury
Tooth Injury
Toothache
U
Urinalysis Results Follow-Up Call
Urination Pain - Female
Urination Pain - Male
Urine - Blood In
V
Vaginal Bleeding - Abnormal
Vaginal Discharge
Vomiting
Vulvar Symptoms
W
Weakness (Generalized) and Fatigue
Wound Infection
Z
Zika Virus Exposure
Appendices