The Human Side of Outsourcing (eBook)

Stephanie J. Morgan PhD is a Course Director at Kingston University Business School. As a researcher and consultant she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as a National Sales and Marketing Manager for Philips, Commercial Manager for Origin Benelux (now Atos-Origin) and a Non-Executive Director to the NHS. Stephanie is a Chartered Psychologist, a Principal Member of the Association of Business Psychologists and Director of Decision Dimensions, a psychological testing and assessment company.

List of Figures and Tables.

List of Contributors.

Foreword.

Preface.

Acknowledgements.

Part I Outsourcing in Practice.

1 Introduction (Stephanie J. Morgan).

2 The Client Side - Retained Organization (Irvine
Caplan).

3 Outsourcing - A Provider's Tale (Simone
Hemingway).

4 Sourcing for Outsourcing (Yvonne Williams).

5 Experiencing Cultures: An Automotive Engineer in the Middle
Kingdom - Lessons in Life (Ian Pogson).

Part II Theory and Evidence.

6 Introduction to Theory and Evidence (Stephanie J.
Morgan).

7 The Context and Narrative of Outsourcing (Royston
Morgan).

8 Cultural Differences in Outsourcing (Brigitte
Cobb).

9 Establishing Trust in Virtual Teams (Alex Watts).

10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley
and Stephanie J. Morgan).

11 The Experience of Outsourcing Transfers - A Life-Cycle
Approach(Royston Morgan).

12 Downsizing, Stress and Forgiveness: A US Perspective (Jan
Aylsworth).

13 Transitioning and the Psychological Contract (Stephanie J.
Morgan).

14 Conclusion: Towards a Model of Responses to Outsourcing
(Stephanie J. Morgan).

Index.