Role of Explainable Artificial Intelligence in E-Commerce

Dr Loveleen Gaur is currently working as a Professor of Artificial Intelligence and Data Analytics at Amity International Business School, Amity University, India. She is also an adjunct professor with Taylor University, Malaysia & University of South Pacific, Fiji. she demonstrates noteworthy expertise in Artificial Intelligence, as well as the scientific knowledge and technical skills in developing state-of-the-art AI solutions for business and healthcare challenges to improve the commercial efficiency and clinical efficacy of AI-driven technology. She is a senior IEEE member and Series Editor with CRC and Wiley. Prof. Gaur has significantly contributed to enhancing scientific understanding by participating in over three hundred scientific conferences, symposia, and seminars, chairing technical sessions and by delivering plenary and invited talks. Prof Gaur is a global keynote speaker for several IEEE international conferences, external examiner/evaluator for PhD, Guest editor of several reputed journals, the editorial board of several research journals, and an active member of respected conferences around the globe.

Dr. Ajith Abraham is the current Dean of the Faculty of Computing and Data Sciences at FLAME University, India. He is also a Professor of Artificial Intelligence. He is the Founding Director of Machine Intelligence Research Labs, a not-for-profit Scientific Network for Innovation and Research Excellence connecting industry and academia. The Network with HQ in Seattle, USA has currently more than 1,500 scientific members from over 105 countries. As an Investigator / Co-Investigator, he has won research grants worth over 100+ Million US$. He has over 33 years of industry and academic experience. His primary research is on developing advanced machine intelligence using hybridization of function approximation methods, approximate reasoning and global optimization methods focused on big data analytics, understanding networks, information security, Web intelligence, decision support systems, the Internet of Things, etc.

He has authored or co-authored more than 1,400 research publications out of which there are 100+ books covering various aspects of Computer Science. One of his books was translated to Japanese and few other articles were translated to Russian and Chinese. Dr. Abraham has more than 50,000+ academic citations (h-index of 105+ as per google scholar). He has given more than 150 plenary lectures and conference tutorials (in 20+ countries). Dr. Abraham was the Chair of IEEE Systems Man and Cybernetics Society Technical Committee on Soft Computing (which has over 200+ members) during 2008-2021 and served as a Distinguished Lecturer of IEEE Computer Society representing Europe (2011-2013). Dr. Abraham was the editor-in-chief of Engineering Applications of

Artificial Intelligence (EAAI) during 2016-2021 and serves/served the editorial board of over 15 International Journals indexed by Thomson ISI. He received Ph.D. in Computer Science from Monash University, Melbourne, Australia (2001) and a Master of Science degree in Control and Automation from Nanyang Technological University, Singapore. He holds a Bachelor's Degree in Electrical and Electronic Engineering from the University of Calicut, India.

1. Introduction to XAI in E-Commerce.- 2. Explainable Artificial Intelligence (XAI) for Managing Customer Needs in E-Commerce: a Systematic Review.- 3. Decoding the Recommender System: A Comprehensive Guide to Explainable AI in E-commerce.- 4. The AI Revolution in E-Commerce: Personalization and Predictive Analytics.- 5. Impact of Artificial Intelligence on Purchase Intention: A bibliometric analysis.- 6. Chatbot-XAI - The New Age Artificial Intelligence Communication tool for E-Commerce.- 7. Demystifying Applications of Explainable Artificial Intelligence (XAI) in e-Commerce.- 8. From Algorithms to Ethics: XAI's Impact on E-Commerce.