Information Systems Outsourcing

Rudy Hirschheim is the Ourso Family Distinguished Professor of Information Systems in the E.J. Ourso College of Business, Louisiana State University. He has previously been on the faculties of University of Houston, Templeton College -Oxford, and London School of Economics. He has held visiting appointments at Monash University (Australia), University of New South Wales (Australia), University of Bayreuth (Germany), University of Jyvaskyla (Finland), University of Warwick (UK) and University of Paris-Dauphine (France). He is on the editorial boards of the journals: Journal of the Association for Information Systems; Information and Organization; Information Systems Journal; Journal of Strategic Information Systems; Journal of MIS; and Journal of Information Technology. He has been awarded honorary doctorates from the University of Oulu (Finland) and the University of Bern (Switzerland). He was made "Fellow" of the Association for Information Systems and then more recently given the LEO Award for lifetime achievement. Armin Heinzl is a Professor and Chair of Business Administration and Information Systems at the University of Mannheim, Germany. He has previously been on the faculty of the University of Bayreuth and has held visiting positions at Harvard, Berkeley, Irvine, ESSEC, LSE and USI Lugano. His research and teaching interests are digital innovation, platform ecosystems, cloud computing, systems development and Healthcare IT. His papers have appeared in MIS Quarterly, Journal of the Association of Information Systems, Evolutionary Computation, Business & Information Systems Engineering, and others. He served as vice editor-in-chief and department editor for Business & Information Systems Engineering (BISE). Furthermore, he acted as a department editor at Journal of Business Economics (JBE). Jens Dibbern is Professor of Information Systems in the Department of Business Administration, University of Bern, Switzerland. His research focuses on IT sourcing, platform ecosystems, system implementation and use, and distributed collaboration. His publications appeared in Information Systems Research (ISR), Management Information Systems Quarterly (MISQ), Journal of Management Information Systems (JMIS), Journal of the Association of Information Systems (JAIS), and others. He has served on the editorial boards of various journal, such as MISQ, JAIS, and MISQ Executive and is currently department editor of Business & Information Systems Engineering (BISE).

Introduction: Riding the Waves of Outsourcing Change in the Era of Digital Transformation.- Part I: Emergent Sourcing Challenges.- Part II: Mastering Innovation Through Outsourcing.- Part III: Leveraging the Value of Offshoring.- Part IV: Adopting and Innovating Cloud Services.- Part V: Balancing Risks and Opportunities in Cloud-based Outsourcing.- Part VI: Benefitting from Service Workforce Platforms.- Part VII: Replacing Humans by Bots.