Service Research and Innovation

Keynote Papers.- Modeling Decision-intensive Process with Declarative Business Artifacts.- Blockchain and Services - Exploring the Links.- Empowering Software Engineering with Artificial Intelligence.- Research Track.- Preference Feedback for Driving in an Unfamiliar Traffic Regulation.- Indoor Positioning Knowledge Model for Privacy Preserving Context-Awareness.- NERSE: Named Entity Recognition in Software Engineering as A service.- Bit-vector-based Spatial Data Compression Scheme for Big Data.- Blockchain in Supply Chain Management: Australian Manufacturer Case Study.- A Digital Interaction Framework for Managing Knowledge Intensive Business Processes.- e-mentoring Activities in Online Programming Communities: An Empirical Study on Stack Overflow.- iRecruit: Towards Automating the Recruitment Process.- Can current conceptions of strategy support the formulation, analysis and execution of service strategies.- Innovation Track.- A statistical approach to explore the effects of business model change on growth for the airline industry.- Improving airline operations efficiency via flexible business process management.