Groupware

DAVID COLEMAN is the founder and conference chairman for the Groupware '9X conferences and Expo held annually in Boston, London, and San Jose. He is editor of GroupTalk, the newsletter of workgroup computing, and architect of the Business Transformation Game, a role-playing simulation that uses groupware to teach collaboration skills. He is also a principal at Collaborative Strategies, a San Francisco-based groupware consulting firm.

Foreword.


Preface.


Acknowledgments.


1. Groupware-The Changing Environment David Coleman.


What Does Groupware Really Do? Definitions of Groupware. The Challenges of Groupware. Four Trends for Collaboration. The Main Message-Coleman's Law. Why Groupware? Why People Buy Groupware. Groupware versus the Internet. Groupware Technology and the IT Architecture. Some Case Studies in Collaboration. Groupware and Re-engineering. Groupware and De-engineering. Using Groupware to Learn About Groupware: The Business Transformation Game. The Future: An Architecture for the Connected Organization. Summary. Bibliography. Biographies.



2. Collaborating on the Internet and Intranets David Coleman, Abby Hyman Kutner.


Research Methodology. Key Findings from the Survey. How Firms Collaborate Using Internet and Intranet Tools. Applications for Web-Based Collaboration. Why Are Companies Using Intranets as well as LAN-Based Groupware? Issues and Implications. The Future State. Conclusion. Definitions Used in the Research. Biographies.



3. The Evolution of Web-Based Conferencing and Workflow David Coleman.


LAN and Web-Based Workflow. Background: Workflow Reports. Web-Based Workflow Products. Conclusions. Data Conferencing for the Internet and Intranets. Building the Business Case (Strategies). Product Standards, Functions, and Features. Summary and Conclusions. Biographies.



4. Electronic Mail and Messaging Chuck Stegman.


Introduction and Overview. Terminology. Components. Environments. Architectures. Standards. APIs. Issues. Mobile. Products. Messaging. Group Scheduling. Forms and Workflow. Faxing. Paging. Telephony. Electronic Data Interchange (EDI). The Future and Conclusions. Biography.



5. Calendaring and Scheduling: Managing the Enterprise's Most Valuable, Non-Renewable Resource-Time Chris Knudsen, David Wellington.


The Calendaring and Scheduling Market. How Calendaring and Scheduling Contributes to Groupware Strategy. An Overview of Calendaring and Scheduling Product Classes. Architectural Evolution of Scheduling Products. Interoperability. How the Calendaring and Scheduling Marketplace Is Joining the Web Revolution. Implementation for the Intranet. What's Next-Extending to the Internet. Conclusion. Calendaring and Scheduling Products Resource List. Biography.



6. Workflow: Applying Automation to Group Processes Ronni T. Marshak.


Where Workflow Fits in Groupware. The Role of Workflow Technology. Redesigning Processes for Competitive Advantage. The Growing Scope of Workflow Applications. Categories of Workflow: Useful Guidelines. Workflow Applications as a Continuum. A Basic Taxonomy of Workflow Applications. Product Considerations. Approach to Workflow. Designing Business Processes: BPR. Stages of Process Automation: Business Process Definition. Stages of Process Automation. The Rs and Ps of Workflow. Workflow Routing. Where the Data Fit: Enacting the Process. Workflow Automation Tools: Development Tools and Resulting Applications. Workflow Interoperability Standards. Where Is Workflow Being Implemented? Organizational and Business Factors of Workflow. Barriers to Implementing Workflow: Customers Aren't Buying Workflow. Evaluating Workflow Products: The Buyer's Guide. Workflow Market New in the Industry. The Future of Workflow: Likely Changes in Current Trends.



7A. Electronic Meetings as Today's Presentations David Coleman.


What Is an Electronic Meeting? How and When Are EMSs Used? How Are EMSs Classified as Part of Groupware? Case Study: The Real Benefits of Electronic Meeting Systems. Perceived Risks and EMS. Conclusion. Bibliography. Biography.



7B. When You Really Must Have Them: Face-to-Face Meetings Using Keypad Electronic Meeting Systems William A. Flexner, Kimbal L. Wheatley.


Why Keypad Technology? What Is a Keypad EMS? What Are the Benefits of a Keypad EMS? Designing the Keypad EMS into a Meeting Process. Conclusion: A Growing Market Acceptance. Biographies.



7C. How To Facilitate Distributed Meetings Using EMS Tools Julia Szerdy, Michael R. McCall.


Collaboration from Your Desktop and across the World. Roles And Responsibilities In A Distributed Meeting. The Technology-EMS Tools For Distributed Meetings. How To Facilitate Distributed Meetings with EMS Tools. Examples and Applications. Frequently Asked Questions. Conclusions. Bibliography. Biography.



7D. The Virtual Office Work-Space: GroupSystems Web and Case Studies Jay F. Nunamaker, Jr., Robert O. Briggs, Nicholas C. Romano, Jr., Daniel Mittleman.


Group Systems Defined. GroupSystems Web: GSWeb as a Collaboration Environment. GroupSystems Case Studies. Cultural Changes. Conclusion. Bibliography. Biographies.



7E. Using Meetingware and Facilitators: Guidelines and Case Studies Jana Markowitz.


Guidelines for Using Meetingware. Case Studies. Internal Facilitators vs. Consultants. Conclusion. Biography.



8. Collaborative Presentation Technologies: Meetings, Presentations, and Collaboration Dion Blundell.


The Case for Collaboration. New Dimensions for Collaborative Presentations. Meeting Tools For Collaborative Presentations. Making Collaborative Presentation Technologies Part of the Meeting. The Standards and Transmission Media Environment. The Future Of Collaborative Presentations. Acknowledgments. Bibliography. Biography.



9. Desktop Videoconferencing Christine Perey.


Establishing a Need for Real-Time Visual Technology. When to Deploy Desktop Videoconferencing and Real-time Collaboration. How to Deploy Real-time Technologies in Enterprise. Essential Real-Time Conferencing Background and Terms. An Overview of Digital Video and Audio Capture and Compression. Preparing an IP Network for Desktop Videoconferencing. Alternative All-Digital Videoconferencing Networks. Conclusion. Appendix A: Products for Desktop Videoconferencing over LANs and Intranets.



10. Deploying Second-Generation Intranets with Lotus Notes Jeff Papows.


What Is Notes? Notes Is Shared Databases. Notes Is a Messaging and Groupware Infrastructure. Notes Is a Platform for Developing and Deploying High Value Intranet and Internet Business Applications. Cost of Ownership: Notes vs. Intranets. Enterprise Knowledge Management, Distributed Learning, Developing the Extended Enterprise, and Building Effective Teams. Conclusion. Biography.



11. Novell and the Groupware Market Stewart Nelson.


Collaborative Computing Environment (CCE) Framework Elements. GroupWise 5. GroupWise Solutions. Novell and Intranets. Foundation Products for GroupWise 5. GroupWise Development Environment. Competitive Environment. Shaping the Future for Customers. Biography.



12. TeamWARE: Managing the Transition to Intranet-based Groupware and Messaging Mika Enberg.


Why TeamWARE? Messaging-A Brief History and Explanation. TeamWARE Messaging. Groupware. TeamWARE and the Internet. Conclusion. Biography.



13. Increasing Business Performance with Internet Collaboration Services: HP's Communication & Collaboration Strategy Raul Mujica.


How Business Benefits From Communication and Collaboration (C&C). What C&C Means to HP. HP Internet Collaboration Services (ICS). Future Directions. Biography.



14. The Divergence of Two Worlds: Oracle's InterOffice John Bartlett.


The Evolution of Groupware. Groupware and Database Management. Inside InterOffice. The InterOffice Document Management Server. The InterOffice Workflow Server. Open Programming Interfaces. InterOffice and Intranets. Database Servers That Manage Many Different Data Types. Collaboration. Electronic Commerce. Oracle InterOffice in Use. Futures.



15. Designing Groupware: A Management Primer Geoffrey E. Bock, David A. Marca.


Introduction. Identifying Groupware Situations. A Design Process for Groupware. Enabling Capabilities for Groupware. Successful Deployment of Groupware. How Groupware Systems Evolve and Change.



16. Groupware at Big Six Consulting Firms: How Successful Was It? Andrew S. Clark, Charles E. Downing, David Coleman.


Researching the Big Six: Goals, Participants, and Procedures. Forces Driving the Big Six. The Need for Knowledge. The Role of Groupware at Consultancies. Challenges Faced in Groupware Deployment. Lessons Learned from Groupware Deployment. Changes and Benefits from Groupware Deployment. How Successful Was It? Where Is Groupware Heading at the Big Six? Conclusion. Appendix. Bibliography. Information Services. Biographies.



17. Groupware & Reengineering: The Human Side of Change Gerald O'Dwyer, Art Giser, Ed Lovett.


Introduction. Background. The Two Cs of Groupware: Collaboration and Communication. The First "C": Collaboration. The Second "C": Communication. A Closer Look At Groupware Products. Conclusion. Bibliography. Biographies.



18. Applying Groupware to the Architectural Design and Construction Industry: PRC's Genesis Strategy Frank A. Lancione.


The Genesis of Genesis. That Which Is and That Which Will Be: The Genesis Strategy. The Theory Behind the Practice. Implementation Issues. Genesis Visionaries/Genesis Visions. Conclusion. Biography.



19. Groupware in Hardware and Software Development Environments Charles Grantham, Judy Carr, David Coleman.


The Industry view on Software Development. A Failure to Communicate! The Maturity Model. Into the Wilderness. Studies in Early Success. Over the Horizon. Bibliography. Biographies.



20. Groupware, Knowledge Creation and Competitive Advantage Ellen Hongo, Gordon Stone.


Knowledge Is the Key. Knowledge = Money. Knowledge Is Power! Groupware and Knowledge Management. What Do We Know About Knowledge? Malthus Got It Wrong. Knowledge Creation for Competitive Advantage. Groupware Will Affect Organizational Structure. The "Learning Organization" and Groupware. How Groupware Enabled Knowledge Creation Contributes to Wealth Creation. Getting to Action from Insight More Rapidly. A Glimpse of the Future-Comprehensive Groupware Support for Knowledge Creation. Barriers to Success. References. Collaborative Resources. The Collaborative Strategies Bookshelf. Conference, Symposia, and Academic Proceedings. Technical/Trade Publications. Conferences.



Index.