IT Essentials Labs and Study Guide Version 7

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

    Introduction   xxxiii
Chapter 1    Introduction to Personal Computer Hardware  1
    Personal Computers  2
    PC Components    3
    Computer Disassembly  21 The
    Labs and Activities  22
    1.3.2.2 Lab—Disassemble a Computer    23
Chapter 2    PC Assembly  27
    Assemble the Computer  28
    Labs and Activities  38 Command Reference   38
    2.1.2.5 Lab—Install the Power Supply    39
    2.1.3.10 Lab—Install the Motherboard in a Computer   40
    2.1.4.7 Lab—Install the Drives   42
    2.1.5.6 Lab—Install Adapter Cards    43
    2.1.7.4 Lab—Install Internal Cables    45
    2.1.7.8 Lab—Install Front Panel Cables    47
    2.1.7.11 Lab—Complete the Computer Assembly   48
Chapter 3    Advanced Computer Hardware  49
    Boot the Computer  50
    Electrical Power   52
    Advanced Computer Functionality  53 CPU
    Computer Configuration  65
    Protecting the Environment    68
    Labs and Activities  69 Command Reference   69
    3.1.1.6 Lab—Investigate BIOS or UEFI Settings   70
    3.1.2.5Lab—Search for BIOS or UEFI Firmware Updates  73
    3.1.2.6Lab—Install Windows   75
    3.1.2.7Lab—Install Third-Party Software in Windows   78
    3.2.1.3 Lab—Ohms Law  80
    3.4.1.7 Lab—Research a Hardware Upgrade    81
Chapter 4    Preventive Maintenance and Troubleshooting    83
    Preventive Maintenance   84
    Troubleshooting Process    85
    Labs and Activities  90 Command Reference   90
    4.2.3.5Lab—Use a Multimeter and a Power Supply Tester   91
    4.2.3.6Lab—Troubleshoot Hardware Problems    95
Chapter 5    Networking Concepts   99
    Study Guide   100
    Network Components and Types  100
    Networking Protocols, Standards, and Services  103
    Network Devices   108
    Network Cables   110
    Labs and Activities   117 Command Reference   117
    5.4.2.8 Lab—Build and Test a Network Cable   118
Chapter 6    Applied Networking   125
    Device-to-Network Connections   126
    Network Troubleshooting    130
    Labs and Activities   134 Command Reference   134
    6.1.2.1 Packet Tracer—Add Computers to an Existing Network   135
    6.1.2.7 Lab—Configure a NIC to Use DHCP in Windows   137
    6.1.3.9Packet Tracer—Connect to a Wireless Network   142
    6.1.3.10Lab—Configure a Wireless Network    147
    6.1.4.7Packet Tracer—Configure Firewall Settings   152
    6.1.4.8Lab—Configure Firewall Settings    155
    6.1.5.3 Packet Tracer—Configure IoT Devices   159
    6.2.2.5 Lab—Troubleshoot Network Problems    161
Chapter 7    Laptops and Other Mobile Devices  163
    Characteristics of Laptops and Other Mobile Devices    164
    Laptop Configuration  166
    Laptop Hardware and Component Installation and Configuration  167
    Other Mobile Device Hardware Overview 168 Other
    Network Connectivity and Email 170
    Preventive Maintenance and Troubleshooting Laptops and Other Mobile Devices    172
    Basic Troubleshooting Process for Laptops and Other Mobile Devices    173
    Labs and Activities   176 Command Reference   176
    7.1.1.10 Lab—Mobile Device Information    177
    7.1.2.8 Lab—Research Docking Stations and Port Replicators  178
    7.3.1.6 Lab—Research Laptop RAM    181
    7.3.2.4 Lab—Research Laptop Screens    182
    7.3.2.7 Lab—Research Laptop Batteries    183
    7.3.2.10 Lab—Research Laptop Drives    184
    7.5.1.2 Lab—Mobile Wi-Fi  185
    7.7.2.4Lab—Research Laptop Problems    187
    7.7.2.5Lab—Gather Information from the Customer   188
    7.7.2.6Investigate Support Websites and Repair Companies  189
Chapter 8    Printers  191
    Common Printer Features   192
    Printer Type Comparison  193
    Installing and Configuring Printers    199
    Sharing Printers   201
    Maintaining and Troubleshooting Printers    202
    Labs and Activities   205 Command Reference   205
    8.3.1.2 Lab—Install a Printer in Windows    206
    8.4.1.3 Lab—Share a Printer in Windows    208
    8.5.2.3 Lab—Perform Preventive Maintenance on an Inkjet Printer   210
    8.5.3.2 Lab—Perform Preventive Maintenance on a Laser Printer   212
Chapter 9    Virtualization and Cloud Computing  215
    Virtualization 216
    Cloud Computing  218
    Labs and Activities   222 Command Reference   222
    9.1.2.5 Lab—Install Linux in a Virtual Machine and Explore the GUI   223
Chapter 10    Windows Installation  227
    Modern Operating Systems   228
    Install Windows   231
    Installation and Boot Sequence 234
    Labs and Activities   237 Command Reference   237
    10.2.1.8 Lab—Create a Partition in Windows    238
    10.3.1.1 Lab—Windows Installation    242
    10.3.1.4 Lab—Finalize Windows Installation    245
Chapter 11    Windows Configuration  247
    Windows Desktop and File Explorer 248
    Configure Windows with Control Panels    255
    System Administration  266
    Command-Line Tools  273
    Windows Networking   276
    Common Preventive Maintenance Techniques for Operating Systems  282
    Basic Troubleshooting Process for Windows Operating Systems    283
    Labs and Activities   287 Command Reference   287
    11.1.2.10 Lab—Configure the Windows Desktop   289
    11.1.3.4 Lab—Work with Task Manager    292
    11.1.4.11 Lab—Working with File Explorer    296
    11.2.1.5 Lab—Explore Control Panel Categories   300
    11.2.2.3 Lab—User Accounts    303
    11.2.3.5 Lab—Configure Browser Settings    306
    11.2.6.2 Lab—Use Device Manager    310
    11.2.7.4 Lab—Region and Language Options    312
    11.3.1.11 Lab—Monitor and Manage System Resources   316
    11.3.2.7Lab—System Utilities    321
    11.3.2.8Lab—Manage System Files    325
    11.3.3.8 Lab—Hard Drive Maintenance    328
    11.3.4.6 Lab—Install Third-Party Software    330
    11.4.1.5 Lab—Work in the Windows Command Shell    332
    11.4.2.7 Lab—File System Commands    335
    11.4.3.2 Lab—Disk CLI Commands    342
    11.4.4.2 Lab—Task and System CLI Commands    350
    11.4.5.3 Lab—Other Useful Commands    354
    11.5.1.6 Lab—Network Drive Mapping    359
    Introduction 359
    11.5.2.4 Lab—Share Resources 361
    11.5.4.2 Lab—Connect and Test the Wireless Connection   364
    11.5.5.3 Packet Tracer—Using Telnet and SSH   368
    11.5.6.2 Lab—Windows Remote Desktop and Assistance    370
    11.6.1.2 Lab—Manage the Startup Folder    375
    11.6.1.5 Lab—Schedule a Task Using the GUI and the Command Line   378
    11.6.2.4 Lab—System Restore and Hard Drive Backup   381
    11.7.3.2 Lab—Troubleshoot Operating System Problems  388
Chapter 12    Mobile, Linux, and macOS Operating Systems    391
    Mobile Operating Systems   392
    Methods for Securing Mobile Devices    394
    Linux and macOS Operating Systems  395
    Labs and Activities   401 Command Reference   401
    12.1.2.2 Lab—Working with Android    402
    12.1.3.2 Lab—Working with iOS   414
    12.1.4.4 Lab—Mobile Device Features    421
    12.2.1.2 Lab—Passcode Locks 425
    12.4.2.4 Lab—Troubleshoot Mobile Devices    434
Chapter 13    Security  437
    Security Threats   438
    Security Procedures   444
    Securing Windows Workstations  446
    Wireless Security   450
    Basic Troubleshooting Process for Security  452
    Labs and Activities   454 Command Reference   454
    13.2.3.7 Lab—BitLocker and BitLocker To Go    455 Introduction   455
    13.3.2.5 Lab—Configure Windows Local Security Policy  458
    13.3.3.6 Lab—Configure Users and Groups in Windows  462
    13.3.4.6 Lab—Configure Windows Firewall    469
    13.4.1.10 Packet Tracer—Configure Wireless Security   473
    13.5.2.2 Lab—Document Customer Information in a Work Order   475
Chapter 14    The IT Professional   477
    Communication Skills and the IT Professional    478
    Operational Procedures  482
    Ethical and Legal Considerations    483
    Call Center Technicians  486
    Labs and Activities   490 Command Reference   490
    14.1.1.2 Lab—Technician Resources    491
    14.3.1.5 Lab—Investigate Breaches of PII, PHI, PCI   492
    14.4.1.4Lab—Remote Technician—Repair Boot Problem    494
    Student Technician Sheet   494
    14.4.1.5Lab—Remote Technician—Fix an Operating System Problem    496
    Student Technician Sheet   496
    14.4.1.6Lab—Remote Technician—Fix a Network Problem  498
    Student Technician Sheet   498
    14.4.1.7Lab—Remote Technician—Fix a Security Problem    500
    Student Technician Sheet   500
    14.4.2.7 Lab—Write Basic Scripts in Windows and Linux  502