Delivering Business Analysis

This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.

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Business analysis is a vital business change function with the potential to offer an efficient and valuable business service. Effective business analysis enables greater project success, informed investment choices and the delivery of beneficial business outcomes. A BA service is essential to modern businesses.


Delivering Business Analysis explores the creation and management of a BA service, including strategy definition, recruitment and continuous service improvement. The book explains how to move beyond the BA Community of Practice and embrace a service mindset, as well as how to deliver a BA service offering and move on to co-create business value.


This is the first publication to support senior BAs and BA team leaders within their organisations, helping them to engage with their customers and ensure they lead a team with the skills and tools to deliver an exceptional BA service. It is a key text for anyone driving or enabling successful change outcomes who wish to understand the benefits that accrue from adopting a service approach.




A comprehensive manual, covering all aspects of establishing and maintaining a BA service
Offers BA Leaders a timely road map for moving from a standard community of practice to a customer-focused BA service
A variety of practical and informative case studies is included, each of which focuses on a particular aspect of BA service delivery and leadership
This guide will enable BA leaders to attract, recruit and retain high-performing business analysts to their organisations
Fully aligned with the syllabus for the BCS Professional Certificate in Business Analysis Service Delivery