Handbook of Usability Testing (eBook)

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

Acknowledgments xi

Foreword xxix

Preface to the Second Edition xxxiii

Part One Usability Testing: An Overview

Chapter 1 What Makes Something Usable? 3

Chapter 2 What Is Usability Testing? 21

Chapter 3 When Should You Test? 27

Chapter 4 Skills for Test Moderators 45

Part Two The Process for Conducting a Test

Chapter 5 Develop the Test Plan 65

Chapter 6 Set Up a Testing Environment 93

Chapter 7 Find and Select Participants 115

Chapter 8 Prepare Test Materials 153

Chapter 9 Conduct the Test Sessions 201

Chapter 10 Debrief the Participant and Observers 229

Chapter 11 Analyze Data and Observations 245

Chapter 12 Report Findings and Recommendations 269

Part Three Advanced Techniques

Chapter 13 Variations on the Basic Method 293

Chapter 14 Expanding from Usability Testing to Designing the User Experience 315

Afterword 333

Index 335