Managing Change in IT Outsourcing

ALBERT PLUGGE has held a part-time position at Delft University of Technology, the Netherlands, where he studies the field of outsourcing, since 2005. He received his PhD in IT outsourcing in 2011 from the same university. Currently, he is a Senior Research Fellow there, in the Faculty of Technology, Policy and Management (Information and Communication Technology section).

List of Tables List of Figures Acknowledgements Introduction Managing Change Preliminary Research Case Study: Domestic Provider Case Study: Offshore Provider Case Study: European Provider Case Study: Global Provider Cross-case Analysis Quantitative Results Conclusion Annexes References Appendix A: Research Methodology Appendix B: Preliminary Research: Overview of Interviewees Appendix C: Preliminary Research: Interview Questions Appendix D: Main Research: Overview of Interviewees Appendix E: Main Research: Interview Questions Appendix F: Main Research: Interview Extracts Appendix G: Survey Questions Summary Index