The SAP Blue Book

Michael Doane has 35 years of business and information systems experience, including 12 years of industry, 16 years in enterprise application consulting and six years as an industry analyst. Since 2001, he has been advising clients on strategies, implementation and integration strategies, service provider selection and management, and best practices and methods for deriving value from enterprise applications investments. Michael Doane has been publishing information about SAP since 1996.

Preface
How SAP Discovered the New World
A Quarter Century of Partial Victories
The Accelerating Failure of Traditional Information Systems
Computerize This
Discovering the New World
SAP's Rise to the Top
Keeping Technology in Context
What Is SAP?
Reading with the SAP Alphabet
Features of SAP
Core Business Applications of SAP
Work Flow Applications
Accelerated Solutions with SAP NetWeaver
And All the Rest
Critical Distinctions Between SAP and What You Know
Are You Ready for SAP?
Red Light, Green Light
Assessing Your SAP Readiness
SAP in a Microwave
A New System Lifecycle
SAP in a Microwave
Post-Implementation: The Windfall
Accelerated SAP Implementations
There's No Such Thing as Having SAP
The SAP Long Haul
Post-Implementation Excellence
Center of Excellence Maturity
Application Outsourcing
Seizing Business Benefits with SAP
Show Me the Money!
""We Have Met the Enemy and He Is Us""
The Intangibles
Better, Faster, Cheaper
Postscript: Business-IT Alignment Is the Hero
Gain Sharing: A 21st Century Way to Partner
Negotiation Points for Gain Sharing
Key Performance Indicators
Advantages and Cautions
Selecting and Managing SAP Consultants
The Frenzy Is Over
Global Delivery Models
What SAP Consultants Do
Consulting Billing Methods
Choosing Your SAP Consultants Wisely
Successful Partnerships with SAP Consultants
Curves Ahead: SAP Education for All
Executives Are Not Trained--They Are Informed
Education for Middle Management
Project Team Training
End-User Training
Racing to the Expert Plane
Making the Most of Change Management
Change Management Element #1: Program Governance
Change Management Element #2: Risk/Readiness Assessment
Change Management Element #3: A Leadership Program
Change Management Element #4: A Communications Program
Change Management Element #5: A Job Alignment Approach
Change Management Element #6: A Super-User Program
Change Management Element #7: A Knowledge Transfer Process
Change Management Element #8: Role-Based Training
The Authors
Index