Exploring Services Science

Towards a Model for Measuring Customer Intimacy in B2B Services.- Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector.- From End-User's Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach.- Lean Manufacturing in Public Services: Prospects for Value Creation.- Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services.- A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport.- Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization.- Definition of a Description Language for Business Service Decomposition.- Can Software Architecture Review Methods Apply to Service Design?.- Framework for Design Research in Health and Care Services.- Towards an Ontology-Based Approach for Creating Sustainable Services.- Systemic Service Design: Aligning Value and Implementation.- A Framework for Developing a Co-design Environment for e-Business Applications.- On Service Systems - By Definition of Elementary Concepts towards the Sound Theory of Service Science.- A Conceptual Framework for Service Modelling in a Network of Service Systems.- Services Design for People.- Life Cycle of Virtualized Service Resource in BIRIS Environment.- A Conceptual Model of Service Exchange in Service-Dominant Logic.- Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework.- Value Co-creation and Customer-Driven Innovation in Social Networking Systems.- e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services.- Febos: AService-Oriented System for Collaborative Music Creation.- Compliance in e-Government Service Engineering: State-of-the-Art.- Customer Lifetime Value under Complex Contract Structures.- Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services.- A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation.- Towards a Unifying Process Framework for Services Knowledge Management.