Information Systems for eGovernment

A Quality-of-Service Perspective
Buch | Hardcover
XXI, 275 Seiten
2010 | 2010
Springer Berlin (Verlag)
978-3-642-13570-5 (ISBN)
64,19 inkl. MwSt

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

eGovernment: A Complex Challenge.- The Different Facets of eGovernment Initiatives: Paradigms and Approaches.- Data Governance.- The eG4M Methodology at a Glance.- Strategic Planning.- eGovernment Vision Elicitation.- State Reconstruction.- eReadiness Assessment.- Quality Assessment.- Operational Planning.- Definition of Priority Services and Value Targets.- Choice of Projects.- A Reference Technological Architecture.- Guidelines for the Specification of New Administrative Processes.- eGovernment in Mediterranean Countries Public Administrations: Case Studies.- eGovernment Initiatives in Italy.- Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration.

From the reviews:

"The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. ... This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects." (Ned Chapin, ACM Computing Reviews, August, 2011)

Erscheint lt. Verlag 16.9.2010
Zusatzinfo XXI, 275 p.
Verlagsort Berlin
Sprache englisch
Maße 155 x 235 mm
Gewicht 613 g
Themenwelt Mathematik / Informatik Informatik Datenbanken
Mathematik / Informatik Informatik Web / Internet
Mathematik / Informatik Mathematik Finanz- / Wirtschaftsmathematik
Schlagworte Business Process Management - BPM • Business Process Management – BPM • Computer • Computer Science • data governance • eGovernment • information system • Information Systems Planning • organization • Planning • Requirements Engineering • Ser • Service Oriented Architecture - SOA • Service Provisioning
ISBN-10 3-642-13570-6 / 3642135706
ISBN-13 978-3-642-13570-5 / 9783642135705
Zustand Neuware
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