A Handbook of Management Theories and Models for Office Environments and Services

Dr Vitalija Danivska is a postdoctoral researcher in the Department of Built Environment at Aalto University, Finland. With a background in real estate economics, she is particularly interested in the real estate business and corporate, facilities management areas. In 2018, she obtained her doctoral degree with her thesis studying the 'Workplace-as-a-Service' concept. She received the EuroFM 2020 Best Paper award, was the runner-up for the 2018 EuroFM Researcher of the Year award, and organized the first TWR conference in 2018 in Tampere, Finland. Dr Ir Rianne Appel-Meulenbroek is an associate professor in corporate real estate (CRE) and workplace at the Department of the Built Environment at Eindhoven University of Technology. She is Chair of the Transdisciplinary Workplace Research (TWR) network, co-editor of the Journal of CRE, and a regular speaker at international events. In her research, she approaches workplaces as an important strategic resource for knowledge organizations, studying how they should be managed strategically and how workplace design and use aspects impact employee and organizational outcomes.

1. Collecting theories to obtain an interdisciplinary understanding of workplace management 2. Corporate real estate management maturity model: Joroff et al. one step ahead 3. Systems-thinking theory: decision-making for sustainable workplace transformations 4. St. Gallen Management Model: systemic-constructionist approach to workspace organisations and management 5. Socio-technical transitions theory: a multi-level and change-oriented perspective on organisational space 6. Disaster Resilience of Place (DROP) model: a Resilience Assessment and Improvement Framework (RAIF) for facilities managers 7. Strategy-as-Practice: the social effects of workplace design and their impact on unplanned strategic activity 8. Decision-making theory: how a multiple perspective approach can generate workplace strategies 9. Alignment theory: for CRE and workplace 10. Principal-agent theory: perspectives and practices for effective workplace solutions 11. Branding theory contributions to corporate real estate management 12. Value Adding Management of buildings, workplace, facilities and services 13. The Toyota Production System: applying the concept of waste in real estate management 14. Radical innovation theory: towards radical design of digital workplaces 15. Usability theory: adding a user-centric perspective to workplace management 16. User-centred design thinking: application of UCDT theories to workplace management 17. Hospitality theory: application of hospitality theory in the work environment 18. Service management – focus on customer experience 19. Organisational socialisation theory: integrating outsourced FM employees into organisations 20. Identifying the main constructs for an interdisciplinary workplace management framework