The Handbook of Behavioral Operations Management

Dr. Elliot Bendoly is a Professor of Management Sciences at the Fisher College of Business, of the Ohio State University. Before joining Fisher, Dr. Bendoly was the Caldwell Research Fellow and Associate Professor in Information Systems and Operations Management at the Goizueta Business School of Emory University. He serves as Senior Editor at the Production and Operations Management journal (Behavioral Operations and Management of Technology departments) and as Associate Editor for the Journal of Operations Management. His 50+ peer-reviewed articles also appear in Information Systems Research, MIS Quarterly and Journal of Applied Psychology. Dr. Wout van Wezel is Assistant Professor Operations Management, University of Groningen, The Netherlands. Through a Behavioral Operations lens, he employs various methodologies to investigate how people think, work, coordinate, and cooperate. Dr. van Wezel is co-editor of the book 'Planning in Intelligent Systems' (Wiley), and his peer-reviewed articles appear in, among others, Journal of Operations Management, Decision Support Systems, and International Journal of Operations and Production Management. Dr. Daniel Bachrach is a Professor of Organizational Behavior and Human Resource Management at the Culverhouse College of Commerce of the University of Alabama. He serves on the Editorial Boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision processes. Professor Bachrach is coauthor of three books, including a leading Principles of Management textbook, Management 13e (Wiley); Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Wessex); and 10 Don'ts on Your Digital Devices The Non-Techie's Survival Guide to Cyber Security and Privacy (Apress). His 40+ peer-reviewed articles also appear in Organization Science, Journal of Applied Psychology, Strategic Management Journal, Personnel Psychology, Organizational Behavior and Human Decision Processes, and Journal of Operations Management.

Contents ; Introduction to the Handbook ; PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS ; Chapter 1. A Brief History and the Contemporary Knowledge Base ; Chapter 2. The Virtuous Cycles of Experimental Learning ; PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS ; Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability ; Chapter 4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View ; Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling ; Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition ; Chapter 7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back ; Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design ; Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications ; Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics ; PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY ; Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains ; Chapter 12. Kicking the <"Mean>" Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects ; Chapter 13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective ; Chapter 14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting ; Chapter 15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity ; Chapter 16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics ; Chapter 17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management ; Chapter 18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation Games ; Conclusion: Behavioral Operations in Practice and Future Work