The Challenges of Knowledge Sharing in Practice

Gunilla Widen-Wulff is Senior Lecturer at the Department of Information Studies, Åbo Akademi University, Finland. She has worked as a visiting researcher at Napier University, Edinburgh, 2004-05. Her teaching and research concerns information seeking, information management in business organizations, and aspects of social capital and knowledge sharing in groups and organizations. She has published several articles and papers in these areas.

Part 1 Theories of information sharing: Information sharing in context; Patterns of sharing – enablers and barriers; Social navigation. Part 2 Two practices in information sharing: Introducing the two cases; Claims handlers; Expert organisation. Part 3 Insights into information, knowledge sharing and social capital: Dimensions of social capital in the two cases; Social capital and sharing – building structures for knowledge sharing and its management; Importance of the awareness of social capital in connection with information and knowledge sharing in today’s companies.