Results, Not Reports

PETER FOLLOWS cofounded Carpedia International with Greg Tremblay and currently serves as the CEO. Carpedia is a global management consulting firm that helps high-performing executives achieve lasting improvements in performance and profitability across various industries. Peter brings extensive expertise in strategy, supply chain management, and operational effectiveness, having consulted with organizations in seven industries across five continents. He has served on the boards of several public and private organizations. Peter is also the author of the 52 Series, which outlines Carpedia's unique methodology, business principles, and insight. In addition to his professional accomplishments, Peter draws from a wealth of experience in other high-performance environments. He played Division 1 hockey and lacrosse at Harvard and was a member of the Canadian Men's National Lacrosse Team.

Introduction
Why Change Requires Change
It's Tough To Change Habits
The Key To Sustainable Results
Even Great Companies Have Challenges
How This Book Is Organized

Part 1: Where To Look
Chapter 1
The Results Equation
Defining Results
Defining Process
Defining Performance
Defining People
Chapter 2
Assess The Opportunity
Link Finance And Operations
Evaluate Operating Performance
Build A Business Case
Chapter 3
Create A Results Strategy
Identify The Focus Areas
De Termine How To Measure Results Develop A Communication Strategy

Part 2: What To Improve
Chapter 4
Improve Processes
Why Do Process Challenges Exist?
How Do You Identify Process Challenges?
How Do You Improve A Process?
Chapter 5
Align Performance Systems
Why Do Performance Systems Get Unaligned?
How Do You Identify Performance System Challenges?
How Do You Align Performance Systems
Chapter 6
Develop People
What Are Common People Challenges?
How Do You Identify People Challenges?
How Do You Change Behaviors?

Part 3: How To Get Results
Chapter 7
Focus The Effort
Row In The Same Direction
Communicate The Vision
Avoid The Trap
Chapter 8
Prepare For Change
Organize For Change
Train And Coach Managers
Conduct Prototypes
Chapter 9
Implement Change
Implementation Mindsets
Getting Results
Cementing Your Gains

Acknowledgments
About The Author
About Carpedia International