Building Team-Based Working

Michael A. West is Professor of Organizational Psychology and Director of Research at Aston Business School, Aston University.Lynn Markiewicz is Director of Aston Organization Development Ltd, a consultancy specializing in the effective application of research findings to improve organizational performance and employee well-being.

Acknowledgements. 1. Introduction.

2. Deciding on Team-Based Working (TBW):.

Developing an Understanding of Team-based Working.

Forming an Implementation Steering Group.

Diagnosing the Organization.

Designing an Implementation Process.

3. Developing Support Systems:.

Human Resource Management.

Appraisal and Performance Review Systems.

Reward Systems.

Recruitment and Selection Systems.

Education and Training Systems.

Communication Systems.

Team-process Support Systems.

Feedback Systems.

Inter-team Processes.

4. Team Leader and Team Member Selection:.

Implementation Steering Group Planning.

Defining Appropriate Criteria for the Selection of Team Leaders.

Team Leader Training.

Setting up Action Learning Sets for Team Leaders.

Selecting Team Members.

5. Developing Effective Teams:.

Team Tasks, Visions and Objectives.

Team Participation.

Quality of Decision Making.

Support for Innovation.

Team Conflict Resolution.

6. Reviewing and Sustaining Team Effectiveness:.

Steps in Designing an Effective Evaluation System.

Sustaining and Improving Performance: Encouraging Reflexivity.

7. Organization-Level Assessment:.

Goal Achievement or Financial Performance.

Customer or Service Receiver Perspectives.

Business Processes or Internal Efficiency.

Innovation.

Inter-group Relations.

Relationships Between Teams and Organizations.

Beyond Team-based Organizing.

Index.