Knowledge Risk Management (eBook)

Preface 7
Introduction 8
Outline 8
Structure of the Book 8
Part I 9
Part II 9
Part III 9
Part IV 10
Part V 10
Conclusion 11
Contents 12
Editors and Contributors 14
Knowledge Risk Management—State of Research 16
1 Knowledge Risk Management—State of Research 17
Abstract 17
1 Introduction 17
2 Risks 18
3 Knowledge Risks 19
4 Risk Management and Knowledge Risk Management 20
5 The Current Body of Knowledge Regarding KRM 21
6 Conclusion 22
References 22
Knowledge Risk Management in Private Organizations 25
2 Knowledge Risk Management in Companies Offering Knowledge-Intensive Business Services 26
Abstract 26
1 Introduction 27
2 Knowledge Risks and Their Management 28
3 Methodology and Research Questions 29
4 Research Results 31
5 Concluding Remarks 40
Acknowledgements 41
References 41
3 Toyota Kata Approach—A Way to Mitigate Knowledge Risks in Start-Ups 45
Abstract 45
1 Introduction 46
2 Theoretical Background 46
2.1 Knowledge Management 46
2.2 Knowledge Risk Management 47
2.3 The Toyota Kata Concept 47
2.3.1 The Improvement Kata—a Standard of How to Develop a Continuous Improvement Capability Systematically 47
2.3.2 The Coaching Kata 50
3 Methodology 50
4 Results 52
4.1 First Kata Cycle 52
4.2 Second Kata Cycle 54
4.3 Third Kata Cycle 55
4.4 Fourth Kata Cycle 56
5 Final Thoughts 56
References 58
4 Knowledge Risk Management in Two-Tier HRM Structures 60
Abstract 60
1 Introduction 61
2 Theoretical Support 63
2.1 Knowledge Risk Management 63
2.2 Two-Tier HRM Structures 63
2.3 The Areas and Types of Knowledge Risk and Management Strategies in Two-Tier HRM Structures 66
2.3.1 Knowledge Risk Areas Framework 66
2.3.2 Customer-Related Knowledge Risk 66
2.3.3 Knowledge Risk Taxonomy 67
2.3.4 Knowledge Risk Management Strategies 67
3 Research Method 68
4 Results 69
4.1 The Consciousness About the Effects of Two-Tiered HRM Structures on Knowledge Risks 69
4.2 Areas of Knowledge Risks 71
4.3 Types of Knowledge Risk 72
5 Discussion and Conclusion 73
5.1 Theoretical Implications, Limitations and Recommendations 75
5.2 Managerial Implications Checklist 76
References 77
5 Practical Aspects of Knowledge Risk Management in Corporate Finance for Family Firms 80
Abstract 80
1 Introduction 81
2 Financing Processes in Family Firms 81
2.1 The Definition of a Family Firm 82
2.2 The Finance Function Within the Family Firm 82
2.3 The Financing Process in Family Firms 83
3 Critical Knowledge Risk Factors and Their Practical Impact in a Financing Process 83
3.1 Internal Knowledge Risks 84
3.1.1 Knowledge Attrition 84
3.1.2 Knowledge Waste 84
3.1.3 Knowledge Hoarding and Knowledge Hiding 85
3.1.4 Unlearning and Forgetting 85
3.1.5 Knowledge Gaps 86
3.2 External Knowledge Risks 87
3.2.1 Knowledge Leakage 87
3.2.2 Knowledge Spillover 87
3.3 Intersectional Knowledge Risks 88
3.3.1 Knowledge Outsourcing Risks 88
3.3.2 Knowledge Loss 88
4 Knowledge Risk Mitigation Management for Financing Processes 89
4.1 The Concept 89
4.2 The Framework 90
4.2.1 People 90
4.2.2 Management 90
4.2.3 Governance 91
4.2.4 Infrastructure 92
5 Framework Overview 93
6 Conclusion 94
References 94
Knowledge Risk Management in Public Organizations 97
6 Knowledge Risk Management for State-Owned Enterprises-Indian Scenario 98
Abstract 98
1 Introduction 99
2 Knowledge Management (KM) in the State-Owned Enterprises 100
2.1 Knowledge Management (KM) in the SoEs—Generic Framework 101
2.1.1 Need for a Generic Framework 101
2.1.2 Elements of an SoE KM Framework 101
People 101
Process 102
Technology 102
2.1.3 Global Examples—Asian 103
2.1.4 Local Examples—Indian 104
3 Knowledge Management Risks 104
3.1 Risk of Failure 105
3.2 Creation of Silos Within the Organization 105
3.3 Reluctance to Embrace New Technologies 106
3.4 Overdependence on Consultants for Driving Improvements 106
3.5 Long Learning Curve of New Employees 107
3.6 Culture of Knowledge Hoarding 107
3.7 Performance Gaps Across Units Within Same Organization (Resulting in Opportunity Loss) 108
4 Dimensions for Enhanced Sustainability of KM 110
4.1 Intra-organizational and Inter-organizational Mentoring as a Tool for Transfer of Knowledge 110
4.2 Benchmarking 111
4.3 Inter-organizational Projects Influencing KM 111
4.4 Employee Alumni as a KM Tool 112
5 Conclusion 112
References 112
7 Knowledge Communication and Communication Risks in Healthcare—Professional Amateur Patients with Thyroid Disease Show the Way 116
Abstract 116
1 Introduction 117
2 The Frame of Reference 119
3 Methodology 120
4 Findings and Discussion 121
5 Conclusions, Implications, and Suggestions for Future Research 124
References 125
8 Blockchain: A New Disruptive Innovation for Knowledge Risk Management 128
Abstract 128
1 Introduction 128
2 How Blockchain Works 130
3 Knowledge Risk Management 132
4 Knowledge Acquisition 133
5 Knowledge Transfer 134
6 Knowledge Integration 136
7 Conclusion 137
References 138
Interviews 141
Knowledge Risk Management in Different Sectors/Industries/Business Functions 142
9 An Integrated Research Methodology to Identify and Assess Knowledge Risk in a Corporation with Application to a Financial Institution 143
Abstract 143
1 Introduction 144
2 Related Background 144
3 Objectives of the Chapter 146
4 Research Methodology 146
4.1 Overview of Methodology 146
4.2 Construction of Knowledge Risk Assessment Model 147
4.2.1 Structure of the Model 147
4.2.2 Construction Methods 147
Reasons for Selecting Semi-structured Interview 148
Interview Guide 148
Data Sampling Method 149
4.3 Knowledge Risk Assessment Methods 150
4.3.1 Basic Rating Process 150
Survey Approach 150
Risk Scoring 152
4.3.2 Evidential Reasoning-Based Enhanced Rating Process 153
Structured Interview 153
Evidential Reasoning Approach 154
More Concepts About the Evidential Reasoning Approach 154
Risk Scoring Using Evidential Reasoning Approach 155
5 A Hypothetical Evidential Reasoning Approach Example 159
6 Conclusions and Future Work 163
Acknowledgements 163
References 164
10 Knowledge Risk Management in German Leasing Companies 167
Abstract 167
1 Introduction 167
2 Theoretical Background 168
2.1 Definition of Selected Knowledge Risks 168
2.2 Impact of Knowledge Risks 169
3 Methodology 171
3.1 Reasons for Applying Qualitative Research 171
3.2 Sample Selection 171
4 Research on Enterprise-Wide Risk Management in the Leasing Industry 175
4.1 Development of a Framework in Enterprise Risk Management (ERM) 175
4.2 Status Quo of Risk Management 177
5 Consideration of Knowledge Risks 178
6 Framework on Knowledge Risk Management (KRM) for Leasing Firms 180
7 Self-assessment on KRM 182
8 Conclusion 188
References 189
11 Port Knowledge Risk Management 192
Abstract 192
1 Introduction 193
2 Literature Review 194
3 Quantitative Analysis Methods for Knowledge Risk: Fault Tree 198
4 Quantitative Analysis Methods for Knowledge Risk: Event Tree 202
5 Steps in Knowledge Risk Management 207
6 Conclusion 209
References 210
12 Knowledge Risk Management During Implementation of Open Innovation 214
Abstract 214
1 Introduction 215
2 Creation of Successful Open Innovation Environments for Companies 216
3 Archetypes of Open Innovation 216
3.1 Outside-In Process 216
3.2 Inside-Out Process 218
3.3 Coupled Process 219
4 The Positive Implication of Open Innovation 220
5 Knowledge and Risk Management in Open Innovation Ecosystem 222
5.1 Managing Risks for Outside-In Open Innovation 223
5.2 Managing Risks with Inside-Out Open Innovation 226
5.3 Managing Risks with Coupled Innovation 228
6 Discussion and Conclusion 229
References 230
13 Handling Knowledge Risk Management Supported by ISO Standards 235
Abstract 235
1 Introduction 236
1.1 Knowledge, Knowledge Management and Knowledge Management System 236
2 ISO 30401 Knowledge Management System—Requirements 238
3 ISO 31000 Risk Management—Guidelines 243
3.1 Establishing the Framework 244
3.2 Establishing the Process 244
3.3 Implementing and Executing the RM Loop 247
3.4 Defining Knowledge Risk 248
4 The Road Map for the Management of Knowledge Risk 249
4.1 Knowledge Loss 250
4.2 Knowledge Spillover 251
4.3 Knowledge Waste 252
4.4 Knowledge Forgetting 253
4.5 Knowledge Outsourcing 253
4.6 The Road Map 253
5 Conclusion 255
References 256
Conclusions and Outlook 258
14 Conclusions and Outlook 259
Abstract 259
1 Conclusions 259
2 Avenues for Further Research 260
Index 265