Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win

Michael Canic, PhD, is the president of Making Strategy Happen, which specializes in helping committed leaders of midsize companies turn ambition into strategy, and strategy into reality. Canic originated his strategy model while working as a corporate leader for FedEx, during which time his district became the most recognized in the Americas for service quality. A Certified Speaking Professional, he has delivered more than 600 presentations on ruthless consistency to audiences on four continents, many through Vistage Worldwide which, with over 23,000 members in 20 countries, is the world's largest organization of CEOs, business owners, and key executives.

Preface 

Introduction: When All Is Said and Done,
a Lot More Gets Said Than Done 

PART I
THE REALITY
1 First Principle: What Matters More Than
Anything You Do Is Everything You Do 
2 Second Principle: What You Do Is Not as
Important as What Your People Experience 
3 Third Principle: You’re Not as Committed as
You Need to Be . . . Yet 

PART II
THE RIGHT FOCUS
4 Stop Strategic Planning 
5 Embrace the Joy of Pain 
6 Climb the Right Mountain 
7 Do Less, Use More Resources . . . No, Really 
8 Put the “Exec” in Execute 

PART III
THE RIGHT ENVIRONMENT
9 Everything Starts with Heads and Hearts 
10 Equip Them to Succeed, Not to Fail 
11 You’re Not a Manager; You’re a Coach 
12 Heroic Processes, Positive Policies, and the Space
Between the Boxes 
13 The Value of Feeling Valued 

PART IV
THE RIGHT TEAM
14 Don’t Just Recruit; Compete 
15 Hire for What You’re Likely to Overlook 
16 Be Selective in How You Select 

PART V
THE RIGHT COMMITMENT
17 The First Enemy You Must Defeat 
18 The Enemy That Grows Stronger by the Day 
19 The Enemy That Poses as a Friend 
20 There’s Commitment; Then There’s Commitment 
 Reflections: In the End, It’s You Versus You 
 
Acknowledgments 
 Appendix 
 Notes 
 Index