Knowledge Management and Organizational Memories

I: Methods for Knowledge Management.- 1. Where will Knowledge Management Take Us?.- 2. Knowledge Capitalization with a Knowledge Engineering Approach: The Mask Method.- II: Knowledge-Based Approaches.- 3. Capitalizing and Sharing Know and Know-How: An Approach Based on a Task/Method Knowledge-Based System.- 4. Integration of Development, Maintenance and use of Knowledge Bases: Seamless Structured Knowledge Acquisition.- III: Ontologies and Documents.- 5. Maintaining Ontologies with Organisational Memories.- 6. Enabling Workflow-Embedded OM Access with the Decor Toolkit.- 7. Knowledge and Business Processes: Approaching an Integration.- 8. SAMOVAR: Using Ontologies and Text-Mining for Building an Automobile Project Memory.- 9. FAQ-Centered Organizational Memory.- IV: Case-Based Reasoning Approaches.- 10. A Knowledge Management Initiative by UK Local Government.- 11. Knowledge-Based Project Planning.- V: Distributed and Collaborative Approaches.- 12. Unifying or Reconciling When Constructing Organizational Memory? Some Open Issues.- 13. Domain Ontology Agents in Distributed Organizational Memories.- 14. NetExpert: Agent-Based Expertise Location by Means of Social and Knowledge Networks.- 15. Knowledge Sharing in Distributed Organisations.- 16. Sharing and Checking Organisation Knowledge.- 17. A Model for the Collaborative Design of Multipoint-of-View Terminological Knowledge Bases.- 18. Building Organizational Memories using Multidimensional Knowledge Networks.- Author Index.