Sustainable Tourism Supply Chain Management

Dr. Sudhanshu Joshi is a Reader in Operations & Supply Chain Management and Adjunct Faculty for Technology Management with the School of Technology, Doon University, India. He is a member of the editorial boards of Technology and Operations Management Journals published by Elsevier, Springer, Emerald, Inderscience and IGI Global. His research interests are anchored within Digital-Twin, Cyber Supply Chain Management with special focus on green supply chain network design, sustainable supply chain design, and coordination in humanitarian supply chain network, application of big data analytics in sustainable and, emerging technologies (Including Industry 4.0), Circular Economy, Agriculture Supply Chain and Soft computing Applications in Supply Chain Management. Dr. Sudhanshu Joshi has also edited book series including 'Intelligent Systems Reference Library' and 'Greening the Industry'. He is a member of CSI, IEEE, POMS, and INFORMS societies.

lt;p>Part I :  Introduction and a Strategic view of Tourism Supply Chain Management

1.       The Role of Tourism Supply Chain Management in Economy and Organization

Learning Objectives

Introduction

1.1   What is Tourism Supply Chain Management

Evolution of Tourism Supply Chain Management

1.2. Key Concepts of Tourism Supply Chain Management

       Critical Issues in Tourism Supply Chain management

      Decisions in Tourism Supply Chain management

1.3. The Importance of the Tourism Supply Chain management (TSCM)

1.4. Enablers of TSCM Performance

       Improvement in Information and Communication Technology

      Role of Tourism Supply Chain Partners

      Enhancement of TSCM by Inter-Firm Coordination Capabilities

       Tourism Supply Chain Potential- Global Landscape.

       Tourism Supply Chain Potential - South Asian Perspective

       Tourism Supply Chain Performance, Potential in India

      Tourism Supply Chain Challenges

1.6.  Theoretical Framework on TSCM ( till 2019)

1.7. Summary

Discussion Questions

2.      Tourism Supply Chain Strategy and Performance Measures - I

Learning Objectives

Introduction

2.1  Tourism Demand Management

Tourism Service and Cost Trade-offs

Tourism Supply Chain (TSC) Responsiveness

Delivery Reliability

Product Variety

1.2. Role of Forecasting in TSC

       Characteristics of Forecasts

      Forecasting in TSCM

2.3. Collaborative TSC Forecasting

2.4. Qualitative Forecasting Methods

      The Delphi Approach

      Life Cycle Analogy

      Informed Judgment

      Qualitative Forecasting Methods  in Tourism Research

2.5. Quantitative Methods

      Time-Series Method

      Causal Models

      Forecast Error

      Quantitative Forecasting Methods  in Tourism Research

2.6. Time-Series Forecasting Methods in Tourism Research

      Case 2: Forecasting the trend Form

      Case 3: Forecasting Seasonality

       Case 4: Forecasting combination of Seasonality and Trend Data Prepration for Building time series Models

2.7. Collaborative forecasting System Design

2.8. Behaviorial Issues in Tourism Forecasting

2.9.  Summary

Discussion Questions

3.      Tourism Supply Chain Strategy and Performance Measures - II

Learning Objectives

Introduction

3.1  Tourism Supply Chain Performance Measure

Benchmarking Tourism Supply Chain Performance using Financial Data

3.2. Linking Tourism Supply Chain and Performance

       Challenges with TSC Coordination

      Conflicting Objectives

      Cost of Poor Information Sharing

      Coordination Mechanism

      Information Sharing among TSC partners

3.3. Enhancing TSC Performance

      TSC Optimisation

      TSC Integration

      TSC Restructuring

 3.4.  Summary

Discussion Questions

4.      Outsourcing Decision in Tourism

Learning Objectives

Introduction

4.1 Make Versus Buy: The Service Perspective

Identification of Core TSC processes

Business Models in TSC

Servitisation Concept in Tourism

4.2. Make Versus Buy: The Strategic Perspective

        Product- Service Continumm in Tourism Industry

4.3. Market versus Hierarchy

      Economies of Scale

      Transaction Cost

      Incomplete Contracts

      Integrative Framework of Market versus Hierarchy  

4.4. Make-Versus-Buy Continuum

4.5. Sourcing Strategy in Tourism Supply Chain: Portfolio Approach

      Reconfiguring the TSC

4.6. Impact of Internet on Sourcing Strategy in TSC.

4.7  Summary

Discussion Questions

Part II :  Managing Material Flow in Tourism Supply Chains

5.      Capacity and Inventory Issues in TSCM

Learning Objectives

Introduction

5.1  What is tourism Capacity Management

5.2. Overbooking Strategy

5.3. Revenue Management

5.4. Summary

Discussion Questions

Part III :  Managing Information Flow in Tourism Supply Chains

6.      Information Technology in Tourism Supply Chain Management

Learning Objectives

Introduction

6.1 Enabling Tourism Supply Chain Management through Information Technology

IT in TSC Collaboration and Coordination

IT in TSC Decision Support

IT in TSC measurement and Reporting

6.2. Strategic Management Framework for IT Adoption in Tourism Supply Chain Management

6.3. TSCM Application Marketplace

6.4. Future Trends in TSCM

Discussion Questions

7.       Tourism Supply Chain Competition and Competitiveness - I

Learning Objectives

Introduction

7.1  Tourism Supply Chain Competition

7.2. Game Theory and its application to TSC Competition

7.3. Competition in a tourism Supply Chain

7.4. Summary

Discussion Questions

Learning Objectives

Introduction

8.1  Tourism Supply Chain Versus Chain Competition

8.2. Game Theory Framework

8.3. Impact of Tourism Supply Chain Membership

8.4. Impact of Tourism Supply Chain Preference

8.5. Impact of Cross-Sector Integration

8.6. Impact of Inter-Sector Integration

8.7. Summary

Discussion Questions

Part IV : Tourism Supply Chain Innovation

9.      Tourism Supply Chain Integration

Learning Objectives

Introduction

9.1 Internal Integration

Centralized TSC Systems

Decentralized TSC Systems

 Hybrid TSC Systems

9.2. External Integration

Enablers in External TSC Integration

Barriers in External TSC Integration

Discussion Questions

       9.3. Tourism Supply Chain External Integration

            Vendor Managed TSC Inventory

            Efficient Customer Response

            CPFR

9.4. Summary

Discussion Questions

10.   Tourism Supply Chain Restructuring -I

Learning Objectives

Introduction

10.1. TSC Mapping

Value -addition Curve

Point of Difference

10.2. Tourism Supply Chain Process Restructuring

10.3. Postponement Strategy in tourism Supply Chain

10.4. Changing the Shape of the Value-Addition Curve

10.5. Summary

Discussion Questions

11.    Tourism Supply Chain Restructuring -II

Learning Objectives

Introduction

11.1.Tourism Supply Chain and Distribution Channels

11.3. Tourism Distribution Channel Structure

11.4. Tourism Distribution Channel Development

11.5. Tourism Distribution Channel Members

11.6. Summary

Discussion Questions

Part  V : Influences on Tourism Supply Chain Management

12.   Customer Relationship Management in TSCs

Learning Objectives

Introduction

12.1. Definitions of CRM

12.2 Major Components of CRM

12.3. Customer Service Management in Tourism

12.4. Electronic CRM

12.6. Summary

Discussion Questions

13.   Sustainability in Tourism Supply Chain -I

Learning Objectives

Introduction

13.1 Definitions of Sustainable TSC

13.2 Major Components of Sustainable TSC

13.3. Concept of Triple Bottom Line (TBL) for TSC

13.4. Tourism Policy, Practices and Sustainability

12.6. Summary

Discussion Questions

14.   Sustainability in Tourism Supply Chain -II

Learning Objectives

Introduction

14.1 Collaborative TSC Planning and Forecasting

14.2 TSC Collaboration

14.3. TSC Dynamics

14.4. Integrating Products, Service, with TSC Design

14.5. Responsive Tourism Supply Chain Networks

14.6. Sustainable Income Generating Activities in tourism Industry- Case I

14.7. Sustainable Income Generating Activities in tourism Industry- Case II

14.8. Summary

Discussion Questions