The Simple Truths of Service

KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies, a worldwide human resource development company. He is also cofounder of The Center for Faithwalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community. Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard. He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a "Lead Like Jesus" movement. He and his wife, Margie, live in San Diego and work with their son Scott, daughter Debbie, and Debbie's husband, Humberto Medina. For more information, please visit www.leadlikejesus.com or www.kenblanchard.com. BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police! Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, "Spreading Contagious Enthusiasm™." She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers. She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.