Working Through Conflict

Joseph P. Folger is Professor of Adult & Organizational Development at Temple University. He is co-founder and current president of the Institute for the Study of Conflict Transformation. Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign. Randall K. Stutman is Managing Partner of CRA, Inc. He is the author of Communication in Legal Advocacy (with Richard D. Rieke, 2008).

Introduction


1. Communication and Conflict


2. The Inner Experience of Conflict


3. Conflict Interaction


4. Conflict Styles and Strategic Conflict Interaction


5. Power: The Architecture of Conflict


6. Face-Saving


7. Climate and Conflict Interaction


8. Managing Conflict


9. Third Party Intervention