ITIL Capacity Management (paperback)

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL(R) capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book's practical insights will be invaluable to every IT leader who wants to leverage ITIL's best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes

Making the business case for capacity management
Establishing specific goals for capacity management
Mastering ITIL capacity management terminology
Predicting capacity in dynamic, fast-changing organizations
Implementing systems that help you anticipate trends
Defining capacity plans, staffing capacity management teams, and implementing ongoing processes
Linking capacity with performance management and with other ITIL processes
Selecting the right capacity management tools for your environment
Integrating capacity issues into your IT project management discipline
Using "business capacity planning" to help the entire business become more agile