Trends and Research in the Decision Sciences

The Decision Sciences Institute (DSI) is an independent nonprofit educational multidisciplinary professional organization of academicians and practitioners interested in the application of quantitative and behavioral approaches to all managerial decision making in business, government, and society.   Through national, international, and regional conferences, competitions, and publications, the Institute provides an international forum for presenting and sharing research in the study of decision processes across disciplines. The Institute also plays a vital role in the academic community by offering professional development activities and job placement services.   Five regional subdivisions in the United States, as well as regions representing Europe, Mexico, Asia-Pacific, and the Indian subcontinent, operate independently within the Institute. Each region has its own elected officers and holds annual meetings.   Our members specialize in functional areas such as information systems, finance, marketing, management, accounting, manufacturing/service management, supply chain management, and decision support processes, as well as institutional areas such as healthcare, public administration, resource management, and higher education. They employ leading rigorous research techniques, including experimental designs, empirical quantitative analysis, optimization, simulation, surveys, and other scientific methods, while also valuing innovative methodological horizons.   The Institute’s goals are to enrich the diverse disciplines of the decision sciences; integrate these disciplines into bodies of knowledge that are effectively utilized for decision making; develop theoretical bases for such fundamental processes as implementation, planning, and design of decision systems; and improve educational programs in the decision sciences. Merrill Warkentin (Starkville, MS) is Professor of MIS and the Drew Allen Endowed Fellow in the College of Business at Mississippi State University. His research, primarily on the impacts of organizational, contextual, and situational influences on individual user behaviors in the context of information security and privacy, has appeared in MIS Quarterly, Decision Sciences, European Journal of Information Systems, Decision Support Systems, Computers & Security, Information Systems Journal, Communications of the ACM, Communications of the AIS, Journal of Information Systems, and other publications. The author or editor of multiple books, he chairs the UN-sponsored IFIP Working Group on IS Security Research and is the Eminent Area Editor for Decision Sciences journal.  He is also an Associate Editor forMIS Quarterly and for Information & Management.  Dr. Warkentin has served as a Distinguished Lecturer for the Association for Computing Machinery (ACM); has chaired several national and international conferences, and will be Program Co-Chair of the AIS Americas Conference on Information Systems (AMCIS) in 2016.

Foreword xv

Acknowledgments xvii

About the Author xviii

Introduction xx

Chapter 1: Disaster Response: Exploring the Impact on Area Emergency Services 1

Abstract 1

Introduction 1

Literature Review 2

Research Methodology 4

Results and Discussion 5

Conclusions 8

References 9

About the Authors 10

Chapter 2: Toward Tornado Prediction through Neural Modeling of Radar-Indicated Storm Features 11

Abstract 11

Introduction 11

Meteorological Background 12

Methods 14

Results 16

Discussion and Conclusions 19

References 19

About the Authors 20

Chapter 3: Use of Social Media in Disaster Management 21

Abstract 21

Introduction 21

Disaster Management Phases 22

Social Media Technology in Disaster Management 23

Methods 24

Results 24

Conclusions 25

References 26

About the Authors 27

Chapter 4: A Social Network Analysis of NFL Coaches 28

Abstract 28

Introduction 28

Literature Review 29

Model Development 29

Results and Dicussion 31

Conclusions 34

References 34

About the Authors    35

Chapter 5: Hotel Guest Satisfaction and Dissatisfaction Determination among Various Demographics  36

Abstract 36

Introduction 36

Literature Review  38

Hypotheses Development  40

Methodology  41

Results  43

Discussions 45

Conclusions and Extensions  52

References 54

About the Authors 56

Chapter 6: CRM Maturity and Its Impact on B2B Customer Satisfaction: An Empirical Study 57

Abstract 57

Introduction 57

Case Background 58

Crm Maturity 58

Linking Crm Maturity and Customer Satisfaction 59

Implications 60

References 61

About the Authors 61

Chapter 7: Optimal Design of Discrete Dutch Auction with Limited Running Time 62

Abstract 62

Introduction 62

Literature Survey 63

Dutch Auction Models with Discrete Bidding 65

Numerical Results 67

Conclusions and Discussion 69

References 69

About the Authors 71

Chapter 8: A Text Mining Approach for Exploring Service Quality in Healthcare 72

Abstract 72

Introduction 72

Literature Review 73

Analysis and Results 76

Discussion and Conclusions 79

References 80

About the Authors 82

Chapter 9: Improving Timely Administration of Inhaled Medications in Hospitals 83

Abstract 83

Introduction 83

Literature Review 85

Staggered Medication Schedules and Clinician Dispatching 89

Computational Study, Results, and Discussion 94

Conclusions 97

References 97

About the Authors 99

Chapter 10: Kidney Allocation in Dual-Organ Transplantations 101

Abstract 101

Introduction 101

Literature Review 102

Model Development 104

Results and Dicussion 105

Conclusions 108

References 108

About the Authors 108

Chapter 11: Roadmap for Transformational Change in a Hospital Setting: Longitudinal View 110

Abstract 110

Introduction 110

Methodology 113

Organizational Development (OD) Model Sequence 118

Monitor and Measure the Results 124

Conclusions 126

References 126

Appendix A    129

About the Authors 130

Chapter 12: Managing Globally Diverse Service Employees in Segmented Markets 131

Abstract 131

Introduction 131

Literature Review 133

Background Theory and Hypotheses 135

Conclusions 142

References 143

About the Authors 145

Chapter 13: Leading to Live: Factors Affecting Team Outcomes in Near-Death Encounters 147

Abstract 147

Introduction 147

Literature Review 148

Research Model and Hypotheses 151

Research Design and Methods 153

Findings and Discussion 158

Limitations 162

Implications for Practice and Future Research 162

Appendix A: Summary of Original Measures 163

Appendix B: Common Method Bias with Common Latent Factor Results 166

Appendix C: Cronbach’s Alpha 167

Appendix D: Model in AMOS 167

Appendix E: CFA 168

Appendix F: Factor Correlation Matrix 169

References 169

About the Authors 174

Chapter 14: Impact of Relational Capital and Knowledge Heterogeneity on Knowledge Integration in Software Teams 175

Abstract 175

Introduction 175

Theory and Hypotheses 176

Scale Development and Data Collection 180

Analysis and Results 182

Discussion and Conclusions 184

References 185

Appendix 189

About the Author 190

Chapter 15: Delays in Projects: A Game Theoretic Study 191

Abstract 191

Introduction 191

Literature Review 192

Preliminaries, Model Development, and Results 194

Discussion of Results 205

Conclusions 208

References 209

About the Authors 212

Chapter 16: Resources and Operational Performance: An Empirical Assessment 213

Abstract 213

Introduction 213

Literature Review 214

Theoretical Development 215

Method 217

Results 220

Conclusions 222

References 223

Appendix A: Measurement Scales for Resources 224

Appendix B: Measurement Scales for Operational Performance  225

About the Authors 226

Chapter 17: Satisfying Warranty Claims on an Obsolete Product 227

Abstract 227

Introduction 227

Elements of the Component Phaseout Announcement Problem 228

Literature Review 228

Models and Analyses 230

Summary of Lessons for Managers    239

References 240

Appendix 241

About the Authors 247

Chapter 18: Channel Structure Decisions for Manufacturers with Service Outsourcing 248

Abstract 248

Introduction 248

The Model 249

Equilibrium Analysis 250

Conclusions 252

References 252

About the Authors 253

Chapter 19: Financial Implications of JIT Logistics and Defect Bullwhip Effect 254

Abstract 254

Introduction 254

Literature Review 255

Modeling and Analysis of Propagation of Defects in a Supply Chain 256

Numerical Example of Financial Performance Analysis 259

Discussion and Conclusions 261

References 261

About the Authors 263

Chapter 20: Do Competing Suppliers Maximize Profits as Theory Suggests? An Empirical Evaluation 264

Abstract 264

Introduction 264

Literature Review 266

Theoretical Background 267

Hypotheses 271

Experimental Design 272

Results 273

Discussion 275

Conclusions 278

References 278

Appendix A 280

About the Authors 280

Chapter 21: Finding Relevant Variables and Interactions in Neural Network Credit Scoring Models 281

Abstract 281

Introduction 281

Literature Review 282

Credit Scoring Neural Networks with Augmented Input 286

Experimental Results 289

Discussion and Conclusions 293

References 294

About the Author 296

Chapter 22: Airline Structural Design Choices: Panel Data Analysis 297

Abstract 297

Motivation 297

Service System Design Theory 298

Data and Experimental Methodology 300

Discussion of Model Estimates 308

Conclusions and Implications 309

References 310

About the Authors 312

Chapter 23: A Review of Heuristic and Optimal Aircraft Boarding Strategies in the U.S. Airline Industry 313

Abstract 313

Introduction 313

Survey of Boarding Strategies 314

Realities on Aircraft Boarding 327

Concluding Remarks 328

References 329

About the Author 330

Chapter 24: Effects of Strategic Orientations and New Service Development Performance 331

Abstract 331

Introduction 331

Literature Review 332

Theoretical Development/Model    333

Research Methods 336

Data Analysis and Resuts 338

Discussion and Conclusions 341

References 343

About the Authors 349

Chapter 25: Productivity: A Mediator of the Relationship between CSR and Performance 350

Abstract 350

Introduction 350

Literature Review and Hypotheses 351

Methods 354

Analysis and Results 356

Discussion 362

References 363

About the Authors 366

Index 367