Managing Conflict with Peers (eBook)

This series of guidebooks draws on the practical knowledge that theCenter for Creative Leadership (CCL) has generated, sinceits inception in 1970, through its research and educationalactivity conducted in partnership with hundreds of thousands ofmanagers and executives. Much of this knowledge is shared-in a waythat is distinct from the typical university department,professional association, or consultancy. CCL is not simply acollection of individual experts, although the individualcredentials of its staff are impressive; rather it is a community,with its members holding certain principles in common and workingtogether to understand and generate practical responses to today'sleadership and organizational challenges.The purpose of the series is to provide managers with specificadvice on how to complete a developmental task or solve aleadership challenge. In doing that, the series carries out CCL'smission to advance the understanding, practice, and development ofleadership for the benefit of society worldwide.Talula Cartwright is a senior program associate at CCLand works extensively with participants in its Leading Creativelyprogram, Leadership Development Program (LDP), Foundations ofLeadership program, and The Women 's Leadership Program. Shehas worked in the area of executive and management developmentsince 1981, with an emphasis on organizational learning andexecutive communication. She holds a Ph.D. in higher education fromthe University of North Carolina at Greensboro.

7 Is Conflict Destructive?8 A Process for Managing Conflict12 How Emotional Hot Buttons Affect Conflict15 How Values Affect ConflictIdentifying Your ValuesIdentifying Your Peer's Values21 How Power and Politics Affect ConflictIdentifying Your PowerMapping Organizational Power24 Managing Conflict for Results27 Suggested Readings28 Background29 Key Point Summary