Service Design for Six Sigma (eBook)
300 Seiten
John Wiley & Sons (Verlag)
978-0-471-74470-2 (ISBN)
organization
A service is typically something created to serve a paying
customer, whether internal or external. Some services consist of
several processes linked together while others consist of a single
process.
This book introduces Design for Six Sigma (DFSS), an
easy-to-master, yet highly effective data-driven method that
prevents defects in any type of service process. The particular
focus of this publication is service DFSS, which leads to what the
authors term "a whole quality business," one that takes a proactive
stance and gets things right the first time. Not only does the
whole quality business produce a high-quality product and offer
high-quality services, but it also operates at lower cost and
higher efficiency, throughout the entire life cycle, than its
competitors because all the links in the supply chain are
optimized.
Following a detailed overview that sets forth the basic premise and
key concepts of service DFSS, the authors offer all the information
and tools needed to take advantage of service DFSS within their own
organizations, including:
* Clear and in-depth coverage of the philosophical, organizational,
and technical aspects of service DFSS
* Step-by-step roadmap of the entire service DFSS deployment and
execution process
* Full discussions of all the key methods involved in service DFSS,
including axiomatic design, design for X, the theory of inventive
problem solving (TRIZ), transfer function, design scorecards, and
Taguchi's method
* Practical, illustrative examples that demonstrate how the theory
is put into practice
* Assistance in developing the necessary skills in applying DFSS in
organizational settings
Problems and their solutions are provided at the end of each
chapter to help readers grasp the key concepts they need to move
forward in the text. Acclaro DFSS Light(r), a Java-based software
package that implements axiomatic design processes discussed in
Chapter Eight, is available for download from an accompanying Wiley
ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic
Design Solutions, Inc.
This book is ideal as a reference to service DFSS for corporate
executives, quality control managers, and process engineers, or as
a complete training manual for DFSS teams. It is also a superior
textbook for graduate students in management, operations, and
quality assurance.
BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and the founder of Six Sigma Professionals, Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known speaker on the subject. DAVID M. ROY is Vice President of Textron Six Sigma at the Systems Division of Textron. Mr. Roy has extensive experience in Six Sigma in over fifteen businesses and has held senior leadership positions in the areas of full supply chain, Six Sigma, and business transformation.
1. Service Design.
2. What is Six Sigma.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
Erscheint lt. Verlag | 19.8.2005 |
---|---|
Sprache | englisch |
Themenwelt | Technik ► Elektrotechnik / Energietechnik |
Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion | |
Schlagworte | Business & Management • Electrical & Electronics Engineering • Elektrotechnik u. Elektronik • Production Operations Management • Produktionssteuerung • Qualitätsmanagement • Qualitätsmanagement • Quality management • Six Sigma • Systems Engineering & Management • Systemtechnik u. -management • Wirtschaft u. Management |
ISBN-10 | 0-471-74470-0 / 0471744700 |
ISBN-13 | 978-0-471-74470-2 / 9780471744702 |
Haben Sie eine Frage zum Produkt? |
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