Knowledge Management

Preface and Acknowledgements; 1. Introducing Knowledge Management; What is Knowledge Management?; Forces Driving Knowledge Management; Knowledge Management Systems; Issues in Knowledge Management; Text Overview; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; PART I. PRINCIPLES OF KNOWLEDGE MANAGEMENT; 2. The Nature of Knowledge; What Is Knowledge?; Alternative Views of Knowledge; Different Types of Knowledge; Locations of Knowledge; Summary; Key Terms. Review Questions; Application Exercises; References; 3. Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies; Knowledge Management; Knowledge Management Solutions and Foundations; Knowledge Management Infrastructure; Knowledge Management Mechanisms; Knowledge Management Technologies; Management of Knowledge management Foundations (Infrastructure, Mechanisms, and Technologies); Summary; Key Terms; Review Questions; Application Exercises; References; 4. Knowledge Management Solutions: Processes and Systems; Knowledge Management Processes; Knowledge Management Systems; Managing Knowledge Management Solutions; Summary; Key Terms; Review Questions; Application Exercises; References; 5. Organizational Impacts of Knowledge Management; Impact on People; Impact on Processes; Impact on Products; Impact on Organizational Performance; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; PART II. KNOWLEDGE MANAGEMENT TECHNOLOGIES AND SYSTEMS; 6. Knowledge Application Systems: Systems that Utilize Knowledge; Technologies for Applying Knowledge; Developing Knowledge Application Systems; Types of Knowledge Application Systems; Case Studies; Limitations of Knowledge Application Systems; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 7. Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge; What Are Knowledge Capture Systems?; Knowledge Management Mechanisms to Capture Tacit Knowledge: Using; Stories for Capturing Organizational Knowledge; Techniques for Organizing and Using Stories in the Organization; Designing the Knowledge Capture System; Concept Maps; Context-based Reasoning; Barriers to the Use of Knowledge Capture Systems; Research Trends; Summary; Key Terms; Review Questions; Application Exercises; Notes; References. 8. Knowledge-Sharing Systems: Systems that Organize and Distribute Knowledge; What Are Knowledge-Sharing Systems?; The Computer as a Medium for Sharing Knowledge; Designing the Knowledge-Sharing System; Barriers to the Use of Knowledge-Sharing Systems; Specific Types of Knowledge-Sharing Systems; Lessons Learned Systems; Expertise-Locator Knowledge-Sharing Systems; The Role of Ontologies and Knowledge Taxonomies in the Development of Expertise-Locator Systems; Case Studies; Shortcomings of Knowledge-Sharing Systems; Knowledge Management Systems to Share Tacit Knowledge; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 9. Knowledge Discovery Systems: Systems that Create Knowledge; Mechanisms to Discover Knowledge: Using Socialization to Create New Tacit Knowledge; Technologies to Discover Knowledge: Using Data Mining to Create New Explicit Knowledge; Designing the Knowledge Discovery System; Guidelines for Employing Data Mining Techniques; Discovering Knowledge on the Web; Data Mining and Customer Relationship Management; Barriers to the Use of Knowledge Discovery Systems; Case Studies; Summary; Review Questions; Application Exercises; Notes; References; PART III. MANAGEMENT AND THE FUTURE OF KM; 10. Emergent Knowledge Management Practices; Web 2.0; Social Networking; Wikis and Blogs; Open Source Development; Virtual Worlds; The Three Worlds of Information Technology: Does IT Really Matter?; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 11. Factors Influencing Knowledge Management; A Contingency View of Knowledge Management; The Effects of Task Characteristics; The Effects of Knowledge Characteristics; The Effects of Organizational and Environmental Characteristics; Identification of Appropriate KM Solutions; Illustrative Example; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 12. Leadership and Assessment of Knowledge Management; Leadership of Knowledge Management; Importance of KM Assessment; Types of KM Assessment; Assessment of KM Solutions; Assessment of Knowledge. Assessment of Impacts; Conclusions About KM Assessment; Summary; Key Terms; Review Questions; Application Exercises; Notes; References; 13. The Future of Knowledge Management; Using KM as a Decision-Making Paradigm to Address Wicked Problems; Promoting Knowledge Sharing While Protecting Intellectual Property; Involving Internal and External Knowledge Creators; Addressing Barriers to Knowledge Sharing and Creation; Concluding Remarks; Key Terms; Review Questions; Application Exercises; Notes; References; Glossary; Index; About the Authors.