IT Services Procurement based on ISPL (eBook)

Foreword 6
About this guide 8
1. Introduction 14
2. Context and Overview 18
Scope of ISPL 18
Acquisition Processes: the Basics 19
The Techniques: the Basics 22
Acquisition Plan and Delivery Plan 26
Deliverables 27
Roles in Acquisitions and Procurements 29
3. Acquisition Initiation: Acquisition Goal Definition 32
Input 32
Activities 33
Output 33
4. Acquisition Initiation: Acquisition Planning 34
Input 34
Activities 34
Output 35
5. Tendering: Preparation of Request for Proposal 36
Input 36
Activities 36
Output 37
6. Tendering: Response Preparation 38
Input 38
Activities 38
Output 39
7. Tendering: Supplier Selection 40
Input 40
Activities 40
Output 40
8. Contract Preparation and Signing 42
Input 42
Activities 43
Output 43
9. Contract Monitoring 44
Input 45
Activities 45
Output 45
10. Contract Completion 46
Input 46
Activities 46
Output 47
11. Acquisition Completion 48
Input 48
Activities 48
Output 48
12. Description of Services 50
Projects and Ongoing Services 50
The Target Domain 53
The Service Domain 53
13. Situation and Risk Analysis 56
Introduction 56
Situation and Risk Analysis: the Process 57
Situation Analysis 58
Risk Analysis 63
14. Design of an Acquisition Strategy 68
Change of Situational Factors 68
Change or Refine Requirements 68
Strategy Regarding Standards 69
The Choice of an Internal or External Supplier 69
Types of Tendering 70
Interaction with Suppliers: Single or Multi-phase Tendering 70
Flexibility of Contracts 71
One or Several Contracts 71
Buy or Develop 71
Development Approach for Projects 72
Project Control Approach 72
Types of Service arrangements for Ongoing Services 72
Service Control Approach for Ongoing Services 72
15. Design of a Service Delivery Strategy 74
Introduction 74
Service Delivery: the Process 74
Change of Situational Factors 75
Mitigation of Risks 75
The Service Execution Approach 75
The Service Control Approach 81
16. Decision Point Planning 84
Introduction 84
Planning of Decision Points 84
Description of Decision Points 85
17. Description of Deliverables 88
Introduction 88
Contract Domain: Tendering Deliverables 88
Contract Domain: Decision Point Deliverables 94
Target Domain Deliverables 96
Service Domain Deliverables: Plans 101
Service Domain Deliverables: Reports 103
Appendix A: Templates for deliverables 104
Appendix B: List of tables 108
Appendix C: References 110