Communicating for Managerial Effectiveness (eBook)

Foreword
Preface
Introduction
SECTION 1. FOUNDATION
Chapter 1. Understanding Communication
Propositions
Implications of the Propositions
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 2. Examining Communication Approaches
The Arrow Approach
The Circuit Approach
Communication as Dance
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 3. Scrutinizing Ethical Issues
Fundamental Assumptions
Ethical Dilemmas
A Strategic Approach to Corporate Ethics
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 4. Imparting the Organizational Culture
What Is Culture?
Does Culture Matter?
How Can We Discover Culture?
How Can We Evaluate Culture?
How Can Leaders Effectively Impart the Culture?
Conclusion
Key Concepts
“Drill Down” Exercises
SECTION 2. COMMUNICATION CHALLENGES
Chapter 5. Selecting and Using Communication Technologies
The B - C Model: A Deeper Look
How Perspective Affects Value
What to Do?
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 6. Managing Data, Information, Knowledge, and Action
The D-I-K-A Model
Variations of the Model
Managing the Data–Information Relationship
Managing the Information–Knowledge Relationship
Managing the Knowledge–Action Relationship
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 7. Providing Performance Feedback
Performance Feedback Principles
Implementing a Successful Feedback System
Communicating Performance Feedback
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 8. Communicating across Organizational Boundaries
The Nature of Boundaries
Potential Problems of Boundaries
Contributing Factors
What to Do?
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 9. Structuring and Using Robust Decision-Making Practices
Decision-Making Tensions
Pre-Decision-Making Checklist
The Robust Decision-Making Model
Strategies for Optimizing the Decision-Making Process
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 10. Communicating about Change
Approaches to Change
Selecting the Degree of Communication
Reactions to Change
The “Iceberg” Model
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 11. Cultivating the Innovative Spirit
Misconceptions
What Is Innovation?
A Perspective on Success and Failure
Strategic Traffic Signals
Conclusion
Key Concepts
“Drill Down” Exercises
Chapter 12. Building a World-Class Communication System
Assess
Strategize
Implement
The Assess–Strategize–Implement Cycle in Action
Conclusion
Key Concepts
“Drill Down” Exercises
Glossary
Notes
Index
About the Author