Foundations in Human Services Practice

Judith T. Herzberg holds a PhD in Human Services, an MA in Psychology, and a BA in Business Administration. She began her career as a licensed practical nurse working in hospitals and long-term care facilities. She later served in various administrative roles in nonprofit health and human service organizations. In addition, she served on nonprofit boards and was involved in community programs that served homeless women and children, abused women, and people with HIV/AIDS. She began her career in higher education in direct service roles to students, then taught at the Rutgers University Multicultural Institute before moving to Brookdale Community College, where she taught both psychology and human services courses. Dr. Herzberg has served as President of the Mid-Atlantic Consortium for Human Services, Vice-President of the New England Organization for Human Services, and as a member of the Board of the National Organization for Human Services. In 2005 she received the NOHS President's Award for contributions to the field. Currently, Dr. Herzberg serves on the Commission on Disability of Watertown, Massachusetts. She is also writing two new human services textbooks, one focused on ethical decision-making and the other on multicultural approaches to practice.

In this Section:
I) Brief Table of Contents
II) Detailed Table of Contents

I) Brief Table of Contents

SECTION ONE: DIRECT SERVICE
1. Case Management Theories
2. Case Management: A Human Services Practice
3. Interviewing: A Human Services Practice

SECTION TWO: ORGANIZATIONAL SERVICE
4. Nonprofit Structure and Function
5. Human Services Management and Supervision
6. Fundraising in Human Services

SECTION THREE: COMMUNITY SERVICE
7. The Essentials of Advocating
8. Becoming a Community Organizer
9. Lobbying in the Political Arena

II) Detailed Table of Contents

SECTION ONE: DIRECT SERVICE

1. Case Management Theories
A Historical Perspective of Case Management
Case Management Models and Theories
System Theories

2. Case Management: A Human Services Practice
Case Management Assessment
Gathering Information
Analyzing Information
Drawing Conclusions
Case Management Planning
Planning Goals with the Client
Strategy Planning
Monitoring Outcomes
Legal Guardianship and Case Management

3. Interviewing: A Human Services Practice
Different Interview Types and Formats
Interviewing Process
General Interviewing Skills
Legal Concerns in Human Services Practice
Case Study: General Intake Interview

SECTION TWO: ORGANIZATIONAL SERVICE

4. Nonprofit Structure and Function
The Evolution of the American Nonprofit Sector
Features of Nonprofit Organizations
The Roles of Nonprofit Human Services Organizations

5. Human Services Management and Supervision
The Nonprofit Hierarchy
Management Theories, Models, and Approaches
Managing Human Service Volunteers
Managing Diversity in the Workplace

6. Fundraising in Human Services
Fundraising Strategies
Fundraising: A Human Services Practice
Recruiting and Managing Fundraising Volunteers

SECTION THREE: COMMUNITY SERVICE

7. The Essentials of Advocating
A Brief Overview of American Advocacy
Advocacy: The Process of Persuasion
Advocacy in a Human Services Context
Advocating in the Legislative Arena
Communication Formats for Persuasion
A Case Study: Advocating for a Community Bus Line
Practice and Fine-Tuning
Delivering the Speech

8. Becoming a Community Organizer
The Meaning of Community and Social Justice
Community Imagined and Real
The Generalist as a Community Organizer
The Roles of the Professional Community Organizer
The Purpose of Grassroots Organizing

9. Lobbying in the Political Arena
A Brief History of the Bill of Rights
The Third House: Organized Interest Groups
The Lobbyists in the Halls of Government
Are You Ready to Lobby?