Scandinavian Information Systems Research (eBook)

Preface 5
Organization 7
Table of Contents 9
Relationship Management at the Operational Level in Outsourcing 10
Introduction 10
Research Approach 11
Research Setting 12
Data Collection 12
Data Analysis 13
Theoretical Background 14
Theoretical Framework 15
Case Study Analysis and Discussion 17
Select-a-Friend 18
Develop-a-Friend 18
Control-of-Output 19
Control-a-Person 20
Discussion 22
Conclusion 22
References 24
Appendix 26
User Experience:Consumer Understandings of Virtual Product Prototypes 27
Introduction 27
User Experience (UX) 28
Practical and Technical Background 29
Methodology 31
Phenomenography 31
Test Users 32
Test Situation and Interviews 33
Analysis 33
Results 34
First Layer: Conceptions 34
Second Layer: Forms of Thought 36
Discussion 37
Consumer Understandings on Virtual Prototypes 38
Limitations and Future Research 39
Methodological Remarks about UX Research 39
References 41
The Living Requirements Space:Towards the Collaborative Development of Requirements for Future ERP Systems 43
Introduction and Research Objectives 43
Literature Review and Definition of Terms 45
Requirements 45
Domain 45
Requirements in the Problem Domain (User Perspective) 47
Requirements in the Solution Domain (Programmer Perspective) 48
The Concept of Living Requirements 48
Requirements Template 49
Mass Collaboration and Open Source Development 49
Process of Requirements Collection 50
The Generic Process of Requirements Collection 50
Requirements Tools Survey 52
Proposed Solution: A Platform for Requirements Collection 52
Motivation and Participation 53
The Database 53
The Software Architecture 54
Conclusion and Future Research 56
References 56
IT Governance through Regulatory Modalities. Health Care Information Infrastructure and the “Blue Fox”Project 59
Introduction 59
Related Research 61
Method 62
The Blue Fox Case 63
Discussion 67
The Results of Blue Fox 67
Four Modalities of Regulation 67
The Regulatory Approach: Implications 70
Concluding Remarks 71
References 71
Boundaries between Participants in Outsourced Requirements Construction 74
Introduction 74
Studies of Boundaries 75
An Ethnographic Field Study in the Collaborative Project 77
Boundaries in the Outsourced Requirements Construction Project 79
Professional Boundary between Office Workers and SW Developers 79
Professional Boundary between IS Developers and SW Developers 80
Authority Boundary 81
Discussion and Concluding Remarks 82
References 84
Is Standard Software Wiping Out Socio-Technical Design? - Engaging in the Practice of Implementing Standard ERP Systems 88
Introduction 88
Theoretical Background 89
Research Method 90
Data Collection 91
Data Analysis 92
Metaphors as the Main Finding 93
The Standardization War Metaphor 93
The Game Metaphor 94
The Business Expert Driven Change Project Metaphor 95
The ERP Expert Driven Change Project Metaphor 96
The Metaphors and the Perceived Role of Different Stakeholders 96
Discussion of the Findings 98
Conclusion 100
References 100
Facing the Lernaean Hydra:The Nature of Large-Scale Integration Projects in Healthcare 102
Introduction 102
Theory 103
Method 105
Background: Problems Due to Inadequate Cooperation 106
Three Nationally Initiated Inter-organizational Projects 106
ePrescription – “A Living Hell” 107
ELIN-k: Communication with the Municipal Sector – “The Best Public Project in Which I Have Ever Participated” 109
A National Core EPR – “I Can’t Imagine That Our Doctors Will Pay for This” 111
Discussion 113
Escalation and Interdependencies 113
Translating Top-Down Requirements into Practical Work 115
Uneven Distribution of Costs and Benefits 116
Conclusions 117
References 118
Bootstrapping Revisited: Opening the Black Box of Organizational Implementation 120
Introduction 120
Related Research 121
Bootstrapping Infrastructural Technologies 123
Background and Methods 124
Implementing the Medical Charts System: Visions Face Reality 125
Visions of Efficiency Meet Complexity 125
Quality of Documentation and Patient Care 126
Visions of Integration Meet Local Terminology 127
Adaptations, Learning and Continuation 127
Experience before Dependency (The Thorax Approach) 128
Simplicity before Complexity (The Anesthesia Approach) 128
Current Status 129
Bootstrapping Organizational Implementation 129
The Pilot Approach 130
The Thorax Approach 130
The Anesthesia Approach 131
The Multiple Facets of Bootstrapping 131
Discussion 132
Conclusions 133
References 134
Configuration Analysis of Inter-Organizational Information Systems Adoption 136
Introduction 136
IOIS and Its Diffusion and Adoption 137
Diffusion and Adoption of IOIS 138
Configuration Analysis 138
Properties of Adopter Configurations 139
Typical IOIS Configurations 140
Conducting a Configuration Analysis 142
When to Use Configuration Based Analysis? 142
How Does Configuration Analysis Affect the Organization’s Point of View? 142
How Do Configurations Evolve? 143
What Type of Research Methods and Designs Are Needed for Configuration Analysis? 143
Conclusions 144
References 144
An Analysis of Literature Reviews on IS Business Value:How Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness 148
Introduction 148
Background 150
IS and IS Business Value 150
Theories 151
Review Methodology 152
Research Methodology 154
Analysis 154
Considered Literature 155
Presentation of Literature Findings 155
Development of Research Concepts 156
Evaluation of Research Concepts 156
Cross-Review Analysis 156
Discussion 157
Summary and Conclusions 158
References 160
Appendix 163
Author Index 165