Human Relations

Part 1: Focusing on You.
1. Human Relations: The Key to Personal and Career Success.
2. Handling Emotions in the Workplace: Strategies for Success.
3. Motivation: Maximizing Productivity.
4. Communication: The Essential Skill.
Part 2: Focusing on Others.
5. Ethics at Work: Your Attitude and Responsibilities.
6. Effective Decision Making: Your Competitive Advantage.
7. Groups and Teams: Working Well With Others.
8. Conflict Management: Techniques for Resolution.
9. Leadership: What Makes an Effective Leader?
10. Appreciating Power: Positioning and Politics.
Part 3: Career Development.
11. Intercultural Competence: A 21st Century Imperative.
12. Workplace Etiquette: Rules for Behavior.
13. Organizational Savvy: Structure, Culture, and Climate.
14. Career Advancement Strategies.
15. Setting Goals: Steps to Success.
Part 4: Work and Life.
16. Change: A Constant in an Inconstant World.
17. Employee Rights: Working Toward Mutual Respect.
18. Maintaining Work and Life Balance: The Key to a Healthy Lifestyle.