International Comparative Legal Guide - Consumer Protection

Welcome to the 2021 edition of ICLG - Consumer Protection, which follows the success of the inaugural edition last year. This publication provides a practical overview of the key protections from which customers benefit and the ways in which those rights may be enforced.

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Welcome to the 2021 edition of ICLG - Consumer Protection, which follows the success of the inaugural edition last year (one of the first comparative guides to consumer protection legislation and enforcement around the world). Although the level of consumer protections and enforcement differs around the world, this is an area which has been the subject of increased regulatory focus in many jurisdictions. This is expected to continue as a number of jurisdictions consider enhancing regulators'
and consumers' powers and ability to enforce consumer protections. The COVID-19 crisis has led to various challenges to (and an increasing role for) consumer law enforcement; for example, in relation to retailer profiteering, misleading conduct and unfair contract terms. Consumer law is also increasingly seen as an important element of the regulatory toolkit in looking at the digital economy and markets. This publication provides a practical overview of the key protections from which customers benefit and the ways in which those rights may be enforced, and so we believe it will prove an essential resource for lawyers across the globe who are advising businesses or consumers in this fast-developing area.