Communication for Business and the Professions

Judith Dwyer is an acknowledged communication expert, educator and author. She has written 18 books on, and conducted research and lectured in, communication studies for more than 20 years. A longstanding member of the Institute of Managers and Leaders, her areas of expertise are communication studies, economics, management and leadership.

Part 1 The Communication factor
Chapter 1 Communication foundations
Chapter 2 Interpersonal communication
Chapter 3 Emotional intelligence: managing self and relationships
Chapter 4 Negotiation and conflict management
Chapter 5 Intercultural communication
Part 2 Leadership and communication
Chapter 6 Communication across the organisation
Chapter 7 Leadership
Chapter 8 Team and work group communication
Chapter 9 Effective meetings: face-to-face and virtual
Chapter 10 Customer engagement
Chapter 11 Public relations
Part 3 Researching, evaluating and presenting information
Chapter 12 Managing big data and knowledge
Chapter 13 Researching and processing information
Chapter 14 Conducting surveys and questionnaires
Chapter 15 Critical thinking, argument, logic and persuasion
Chapter 16 Communicating through visuals
Chapter 17 Oral presentations and public speaking
Part 4 The writing process
Chapter 18 Writing for the professions
Chapter 19 Writing correspondence, emails and short reports
Chapter 20 Writing long reports
Chapter 21 Writing reflective journals
Chapter 22 Academic writing
Part 5 Digital Communication
Chapter 23 Social media
Chapter 24 Writing for the web
Chapter 25 The job search, resumes and interviews in the digital era

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