Retail Security and Loss Prevention (eBook)

Front Cover 1
Retail Security and 
4 
Copyright Page 5
Table of Contents 8
Dedication 6
List of Figures 12
Foreword 14
Preface 16
Acknowledgments 18
Introduction 20
Retail Security and Loss Prevention 22
Part I: Retail Risks: Problems and Solutions 24
Chaper 1. Employee Theft 26
EMPLOYEE ERROR AND WASTE 27
MERCHANDISE THEFT 27
CASH THEFT 29
MISCELLANEOUS BUSINESS ABUSE 33
PROPRIETARY INFORMATION 36
INVESTIGATING EMPLOYEE THEFT 37
Chapter 2. Managing Employee Honesty 40
PRE-EMPLOYMENT SCREENING 42
ACCESS/PROCEDURAL CONTROLS AND AUDITS 43
STORE/COMPANY ATMOSPHERE 45
Chapter 3. Vendor Theft and Error 48
RISKS 48
Chapter 4. Controlling Cargo Theft 52
SHIPPING 52
STAGING 53
LOADING 53
TRANSPORTING 54
RECEIVING 55
Chapter 5. Shoplifting 56
TYPES OF SHOPLIFTERS 56
SHOPLIFTING METHODS 57
DETECTION OF SHOPLIFTERS 58
SHOPLIFTING PREVENTION 58
FIVE STEPS TO FOLLOW PRIOR TO DETAINING A SUSPECT 61
WHEN SHOPLIFTING IS SUSPECTED 62
APPREHENDING THE SHOPLIFTER 63
DETAINING THE SHOPLIFTER 63
CIVIL ACTION 67
Chapter 6. Point-of-Sale Risks 70
BAD CHECKS 70
CREDIT CARD FRAUD 72
COUNTERFEIT CURRENCY 74
CURRENCY SWITCH 75
CONTAINER SWITCH 75
PRICE SWITCH 76
REFUND FRAUD 76
QUICK-CHANGE SCHEMES 77
Chapter 7. Miscellaneous Risks 80
ROBBERY 80
BURGLARY 83
BOMB THREATS 86
COUPON FRAUD 87
COMPUTER CRIME AND DATA LOSS 91
NATURAL AND CIVIL DISASTERS 92
CIVIL LIABILITY AND LITIGATION 93
Part II: Identifying and Prioritizing Risks 98
Chapter 8. Security Surveys 100
HISTORICAL DATA 101
ASSETS TO BE PROTECTED 102
SUMMARY 105
Chapter 9. Data Analysis 108
POSSIBLE AND PROBABLE FINANCIAL LOSS 108
ASSIGNING FINANCIAL IMPACT RATES 110
PROBABILITY OF INCIDENT OCCURRENCE 110
EXAMINING SECURITY DATA 111
ASSIGNING LOSS INCIDENT PROBABILITY RATE 112
PRIORITIZING RISKS 112
Part III: Designing and Implementing Prevention Programs 114
Chapter 10. Loss Prevention Program Design 116
BASIC PROGRAM FOCUS 116
RISK CONTROL COUNTERMEASURES 119
PROTECTION PROGRAM DESIGNS 122
THE PROTECTION PLAN 124
Chapter 11. People 126
IN-HOUSE EMPLOYEES 126
OUTSIDE PERSONNEL 131
Chapter 12. Programs 136
LOSS CONTROL POLICIES 136
LOSS CONTROL PROCEDURES 137
PROTECTION PROGRAMS 139
POLICY AND PROCEDURE MANUALS 143
TRAINING EMPLOYEES 143
FOLLOW-UP 144
Chapter 13. Security Systems 146
ACCESS CONTROL SYSTEMS 146
LIGHTING 148
ALARMS 149
EAS 153
CCTV 155
OTHER LOSS PREVENTION SYSTEMS 156
Chapter 14. Selecting Protection Equipment and Services 160
SPECIFICATIONS 160
BIDS 162
TESTING 163
NEGOTIATING THE CONTRACT 163
Chapter 15. Sample Protection Program 166
WHERE TO BEGIN 166
HOW TO PREPARE A LOSS CONTROL PLAN 167
Chapter 16. Implementing the Program 182
JUSTIFICATION OF THE CONTROL PROGRAM 182
TEAMWORK 184
Part IV: Testing and Follow-Up of the Loss Control Programs 186
Chapter 17. Auditing and Follow-Up 188
INSPECTIONS 189
EFFECTIVENESS ANALYSIS 190
DATA COLLECTION 190
INSPECTION/AUDIT REPORTS 190
Chapter 18. Inventories 192
RETAIL METHOD OF INVENTORY 192
THE INVENTORY PROCESS 193
INVENTORY TIPS 194
Chapter 19. The Future 196
INDUSTRY TRENDS 196
SUMMARY 198
Appendix 1: Sample Conflict of Interest Policy 200
Appendix 2: How-To Manual for Shoplifters 202
Appendix 3: Civil Recovery Laws 207
Appendix 4: Abbreviated Retail Security Survey 211
Appendix 5: Sample Completed Store Audit Report 214
Appendix 6: Sample Consulting Proposal 225
Appendix 7: Recommended Control Procedures 228
Appendix 8: Standard Operating Procedures—Sample Employee Investigation Policy 232
Appendix 9: Training Program Checklist 234
Appendix 10: Sample Loss Control Plan 239
Appendix 11: Sample Loss Prevention Inspection/Audit Report 244
Appendix 12: Security Resources 247
Appendix 13: Model Civil Recovery Statute 260
Appendix 14: Model Retail Theft Statute 261
Index 264