Values, Ergonomics and Risk Management in Aviation Business Strategy (eBook)

Foreword 6
Preface 8
Our Book Presents Key Values in Management and Strategy Optimization. 8
Why Individual Values with Organizational Values are a Risk? 11
Organization of the Book 14
Strategic Risk Mapping 15
Contents 17
About the Authors 22
1 Organizational Values and Culture: The Management and Organization Psychology 24
Management Theories and Research 24
Classical Management Theory 25
Scientific Management 25
Management Theory 26
Bureaucracy Model 27
Human-Related Values of the Classical Management Theory 28
Research that Reveal the Importance of the Management and Organization Psychology 29
Leadership Research 29
Hawthorne Researches 30
Yankee City Research 31
Harwood Manufacturing Operations Survey 31
Tavistock Institute Research 32
Human-Related Values of the Neo-Classic Management Theory 32
Some Theoretical Ideas that Form the Basis of the Management and Organization Psychology 33
Second Section 38
Organizational Culture 38
Culture 38
Organizational Culture 40
Factors That Form Culture 41
The Factors That Form the Organizational Culture 43
Organizational Culture Models 44
Human-Related Values of the Contemporary Management Theory 48
Values 49
A Sample for Values from Aviation Business: TAV Airports Company 58
Management of Strategic and Operational Risks 62
References 63
2 Value-Based Enterprise Risk Management: Ergonomics, Ethics, and Organizational Structure Considered Approach 68
Values 69
Strategic Viewpoint 75
TAV Airports Holding Management Philosophy 77
Risk Management Perspective in Aviation Management 78
Human Factor Risk Analysis: Ergonomic and Value-Based Perspective 84
Look at Background of Ergonomics (Human Factors) 85
A Look at Basic Background of Human Factors in Aviation 92
Conclusion 101
References 104
3 Introduction: Risks of the Multi-cultural Business Environment in Aviation Business 108
Introduction: Aviation Business in a Multi-cultural Environment 108
Decision-Making in Aviation: As Fundamental Risk of Management and Strategy 111
Decision-Making and Situational Aware-Ness in Aviation Management 123
Conclusion 127
References 128
4 Enterprise Risk Management in Aviation Management and Strategy 131
Introduction: ERM and Aviation 131
The Risk Management Process: Systematic Management Perception 132
The Evolution of Risk Management 134
The Risk Management Concept with Its Hypothesis & Principals
The Risk Management Concept 135
The Hypothesis and Principals of Risk Management 137
The Organizational Culture, Climate, Norms, and Values of the Risk Management 138
Basic Risk Categories 140
Enterprise Risk Management as Enterprise Competence: Threats and Opportunities 141
The Benefits and Targets of Enterprise Risk Management 142
Roles and Responsibilities in Enterprise Risk Management 144
Legal Regulations About Enterprise Risk Management 146
Civil Authorities and Legislations 147
SOX (Sarbanes–Oxley) LAW 147
The Objectives of the Sox Laws 147
8th Directive of Eu (European Union) 148
Basel I 148
Basel II 149
The Objectives of the Basel II 149
OECD Enterprise Management Principles 149
Turnbull Report 150
Aviation Authorities 150
Federal Aviation Administration 151
International Civil Aviation Organization 151
International Air Transportation Association 152
The Stages of Enterprise Risk Management: Transition and Application Process 153
The ERM Transition Process 153
Target Accusation 154
Current Situation Analysis 155
Goal Structure Determination 155
Difference Analysis and Planning 156
The Application of the Transition Process 157
Revisions for the Continuous Development 157
Enterprise Risk Management Application Process 157
Risk Identification and Categorization 158
Analyzing and Measuring the Risks 158
Detecting the Suitable Responses and Their Application 159
Accepting the Risks 159
Decreasing the Risks 160
Sharing the Risk 160
Avoiding the Risk 161
The Continuous Observation and Revision of the Process 161
Risk Management at the Airline Businesses 162
The Key Points of the Airline Risk Management 162
Safety Management 163
Airline Insurance Policies 163
Crisis Management and Planning the Possibility 164
Financial Risk Management 164
Operational Risk Management in Airline Businesses 164
Risk Factors That Effect the Flight Operations 166
The Way of the Airline Risk Management Applications and Researches 168
References 169
5 Decision-Making in Aviation Management: Multi-criteria Problem-Solving Strategy 173
Introduction to the Decision-Making Process 173
Aviation-Specific Decision-Making in Multi-functional Environments 176
Multi-criteria Problem-Solving and Decision-Making Process 181
References 187
6 An Innovative, Human Behavior, and Social Psychology-Based Approach to Risk Analysis Tools and Techniques: Strategic Risk Mapping 189
Corporate Strategy and Risk 189
Strategic Risk Mapping: Human Behav?or and Soc?al Psychology-Based Approach 190
Qualitative Analysis 191
Semiquantitative Analysis 192
Quantitative Analysis 192
Sensitivity Analysis 193
Prioritizing the Risks 193
Risk Mapping Methodology: Notechs Based Perspective 197
Widely Used Enterprise Risk Management Standards 199
Australia and New zealand Standard 200
FERMA Risk Management Standard 200
COSO Enterprise Risk Management 201
ISO 31000 Standard 204
Conclusion 206
References 207
7 Introduction: Crises Management in Aviation Business and Strategy 209
Crisis Management in Aviation Business 209
The Crisis Concept and Types of Crises 210
The Factors that Cause Crises in the Business Environment 212
External Factors 213
Political and Environmental Factors 213
Advancements in Technology, Profession and Working Area 214
The Increase in the Number of Rival Businesses and the Effect of the Rivalry 214
The Difficulty in Sourcing 215
Developments in the International Environment 216
Internal Factors 217
Factors Related to the Managers 217
Organizational Factors 219
Factors Caused by the Production System 220
Life Stage Factors 220
Other Factors 221
The Effects of the Crisis Period on the Businesses 222
The Effects of the Crisis on the Management Function 222
The Effects of the Crisis on the Production Function 223
The Effects of the Crisis on the Marketing Function 223
The Effect of the Crisis on the Finance Function 224
The Crisis Management at the Businesses & the Behaviors of Managers
Crisis Management at the Businesses 226
Behaviors of Managers 227
The Outcome of the Crisis for the Businesses 228
The Positive Outcomes of Crises for the Businesses 228
The Negative Outcomes of the Crisis for the Business 229
The Relationship Between Crisis and Opportunity 230
The Preventability of the Crisis 231
References 232
Index 235