ISE Medical Assisting: Administrative and Clinical Procedures

Kathryn A. Booth, RN-BSN, RMA (AMT), RPT, CPhT, MS is a registered nurse (RN) with a master’s degree in education as well as certifications in phlebotomy, pharmacy tech, and medical assisting. She is an author, an educator, and a consultant for Total Care Programming, Inc. She has over 30 years of teaching, nursing, and healthcare experience that spans five states. As an educator, Kathy has been awarded the teacher of the year in three states where she taught various health sciences, including medical assisting in both a classroom and an online capacity. Kathy serves on the AMT Examinations, Qualifications, and Standards committee, as well as the advisory board for two educational institutions. She stays current through working at various practice settings as well as obtaining and maintaining certifications. Her larger goal is to develop up-to-date, dynamic healthcare educational materials to assist her and other educators and to promote healthcare professions. In addition, Kathy enjoys presenting innovative new learning solutions for the changing healthcare and educational landscape to her fellow professionals nationwide. Leesa G. Whicker, BA, CMA (AAMA) is a Certified Medical Assistant with a BA in art with a concentration in art history. She is an educator with more than 20 years of experience in the classroom. With 35 years of experience in the healthcare field as a medical assistant, a research specialist in molecular pathogenesis and infectious disease, and a medical assisting program director and instructor, she brings a broad background of knowledge and experience to the classroom. As a curriculum expert, she has served on several committees, including the Writing Team for the Common Course Library for the North Carolina Community College System and the Curriculum Committee at Central Piedmont Community College. She remains an active member of the Curriculum Committee. Leesa was among the first instructors to develop online courses and remains active in online curriculum development. She has presented Methods of Active and Collaborative learning on the national level. Her passion is finding novel and varied ways to reach the ever-changing learning styles of today’s students. She currently teaches at Central Piedmont Community College in Charlotte, North Carolina. Terri D. Wyman, AS, CPC, CMRS has 35 years of experience in the healthcare field, first as a CMA specializing in hematology/oncology and homecare and then in the medical billing and coding field. At the suggestion of a coworker, she began her career in education as instructor and program director for both medical assisting and medical billing and coding programs for several technical schools in New England. Currently, Terri is the financial applications analyst at Baystate Wing Hospital, where her love of teaching continues in the hospital setting. She is active with her local AAPC chapter and is on the National Advisory Board for the American Medical Billing Association (AMBA). She provides continuing education opportunities for AMBA members by writing numerous billing and coding programs and speaking at their national conferences on medical coding topics, including ICD-10. In the rapidly changing world of healthcare billing and coding, she is excited to continue sharing the language of billing and coding with instructors, students, and career professionals. Terri sends special thanks to Dale for his unending support and to Francis Stein, MD, whose patience with a new medical assistant years ago showed her the joy of learning and education.

UNIT ONE: Medical Assisting as a Career

1Introduction to Medical Assisting

2 Healthcare and the Healthcare Team 

3Professionalism and Success 

4 Interpersonal Communication

5 Legal and Ethical Issues 




UNIT TWO: Safety and the Environment

6 Infection Control Fundamentals 

7Safety and Patient Reception 

8 Office Equipment and Supplies

9 Examination and Treatment Areas




UNIT THREE: Communication

10Written and Electronic Communication

11 Medical Records and Documentation

12Electronic Health Records

13Managing Medical Records

14Telephone Techniques

15Patient Education




UNIT FOUR: Administrative Practices

16Schedule Management

17Insurance and Billing

18Diagnostic Coding

19Procedural Coding

20 Patient Collections and Financial Management




UNIT FIVE: Applied Anatomy and Physiology

21Organization of the Body

22 The Integumentary System

23The Skeletal System

24 The Muscular System

25 The Cardiovascular System

26 The Blood

27The Lymphatic and Immune Systems

28 The Respiratory System

29 The Nervous System

30 The Urinary System

31The Reproductive Systems

32The Digestive System

33The Endocrine System

34 Special Senses




UNIT SIX: Clinical Practices

35 Infection Control Practices

36 Patient Interview and History

37Vital Signs and Measurements

38 Assisting with a General Physical Examination

39 Assisting in Reproductive and Urinary Specialties

40 Assisting in Pediatrics

41Assisting in Geriatrics

42 Assisting in Other Medical Specialties

43 Assisting with Eye and Ear Care

44 Assisting with Minor Surgery




UNIT SEVEN: Assisting with Diagnostics

45 Orientation to the Lab

46 Microbiology and Disease

47Collecting, Processing, and Testing Urine and Stool Specimens 

48 Collecting, Processing, and Testing Blood Specimens

49 Electrocardiography and Pulmonary Function Testing

50 Diagnostic Imaging




UNIT EIGHT: Assisting in Therapeutics

51Principles of Pharmacology

52 Dosage Calculations

53 Medication Administration

54 Physical Therapy and Rehabilitation

55 Nutrition and Health




UNIT NINE: Medical Assisting Practice

56 Practice Management

57Emergency Preparedness

58 Preparing for the World of Work