Management and Information Technology after Digital Transformation

Peter Ekman is an associate professor of marketing at Mälardalen University and deputy dean of the Swedish Research School of Management and IT hosted by Uppsala University. His research focuses on firm digitalisation within business networks and service ecosystems, often in a global sustainability or globalizationn context. Peter Dahlin is an associate professor of business at Mälardalen University, Sweden, and honorary visiting scholar at the University of Exeter, UK, and is affiliated to the Business School. His research interests include applied analytics, network analysis and business performance. Christina Keller is the dean of the Swedish Research School of Management and IT at Uppsala University and professor in informatics at Lund University School of Economics and Management. Her main research interests include online learning, design science research and information systems in healthcare.

Preface

Peter Ekman, Peter Dahlin and Christina Keller

Foreword

Fredrik Nilsson and Fredrik Tell

1. Perspectives on Management and Information Technology after Digital Transformation

Peter Ekman, Peter Dahlin and Christina Keller

2. Digital Transformation: Towards a New Perspective for Large Established Organisations in a Digital Age

Alan W. Brown

Part 1 – The transformation of society and markets

3. Managing Digital Servitization: A Service Ecosystem Perspective

David Sörhammar, Bård Tronvoll and Christian Kowalkowski

4. Caught on the platform or jumping onto the digital train: Challenges for industries lagging behind in digitalisation

Peter Ekman, Magnus Berglind and Steven Thompson

5. Digitalisation for Sustainability: Conceptualisation, Implications and Future Research Directions

Elena Anastasiadou, Linda Alkire and Jimmie Röndell

6. Reaching New Heights in the Cloud: The Digital Transformation of the Video Games Industry

Kevin Walther and David Sörhammar

7. Hyper-Taylorism and Third-order Technologies: Making Sense of the Transformation of Work and Management in a Post-digital Era

Christoffer Andersson, Lucia Crevani, Anette Hallin, Caroline Ingvarsson, Chris Ivory, Inti José Lammi, Eva Lindell, Irina Popova and Anna Uhlin

8. Why Space is Not Enough: Service innovation and service delivery in senior housing

Petter Ahlström, Göran Lindahl, Markus Fellesson, Börje Bjelke and Fredrik Nilsson

9. Challenges in Implementing Digital Assistive Technology in Municipal Healthcare

Ann Svensson, Linda Bergkvist, Charlotte Bäccman and Susanne Durst

Part 2 – Managerial and organisational challenges

10. Modern project management: Challenges for the future

Klas Sundberg, Birger Rapp and Christina Keller

11. Managing the Paradoxes of Digital Product Innovation

Fredrik Svahn and Bendik Bygstad

12. When External Reporting Goes Social: New Conditions for Transparency and Accountability?

Cecilia Gullberg

13. Robotic Process Automation and the Accounting Profession’s Extinction Prophecy

Matthias Holmstedt, Fredrik Jeanson and Angelina Sundström

14. Managing Digital Employee-Driven Innovation: The Role of Middle-Level Managers and Ambidextrous Leadership

Izabelle Bäckström and Peter Magnusson

15. Digital Gamification of Organisational Functions and Emergent Management Practices

Edward Gillmore

16. Leveraging Digital Technologies in Enterprise Risk Management

Jason Crawford and Jan Lindvall

Section 3 – Framing digitalisation

17. The End of Business Intelligence and Business Analytics

Matthias Holmstedt and Peter Dahlin

18. ‘Deleted User’: Signalling Digital Disenchantment in the Post-Digital Society

Cristina Ghita, Claes Thorén and Martin Stojanov

19. The Role of Boundary-Spanners in the Post-Digitalised Multinational Corporation

Henrik Dellestrand, Olof Lindahl and Jakob Westergren

20. The Effect of Digital Transformation on Subsidiary Influence in the Multinational Enterprise

Noushan Memar, Ulf Andersson, Peter Dahlin and Peter Ekman

21. Understanding Information System Outsourcing in the Digital Transformation Era: The Business-relationship Triad View

Cecilia Erixon and Peter Thilenius

22. Transforming the Management/Profession Divide: The Use of the Red–Green Matrix in Swedish Schools

Anton Borell, Johan Klaassen, Roland Almqvist and Jan Löwstedt

23. Integrating research in master’s programmes: Developing students’ skills to embrace digitally transformed markets

Todd Drennan, Cecilia Thilenius Lindh and Emilia Rovira Nordman

Index