CSCW in Practice: an Introduction and Case Studies

1 Technological Support for Cooperation.- 1.1 Information Exchange.- 1.2 Information Sharing.- 1.3 Electronic Meeting Systems.- 1.4 Summary.- 2 User Interfaces for CSCW Systems.- 2.1 Introduction.- 2.2 The "Personal" Model of Computing.- 2.3 Applications versus Appropriate Systems.- 2.4 CSCW: Imposition of Common Methods of Working or Facilitation of Cooperative Working?.- 2.5 Implications for CSCW Interfaces.- 3 Groupware Interfaces.- 3.1 Some Standard Interface Design Guidelines.- 3.2 Designing for Groups.- 3.3 Groupware Interface Issues.- 3.4 Additional Design Issues for Groupware Interfaces.- 3.5 Conclusion.- 4 CSCW For Real: Reflections on Experience.- 4.1 BLEND: The Pioneering Spirit.- 4.2 European Collaboration.- 4.3 Diplomacy.- 4.4 Some Reflections.- 4.5 Conclusion.- 5 Adding a Little Structure to Collaborative Writing.- 5.1 CSCW and Premature Commitment.- 5.2 The Process of Collaborative Writing.- 5.3 Strategies for Collaborative Writing.- 5.4 Adding Structure to Collaborative Writing.- 5.5 A Case Study in Collaborative Writing.- 5.6 Conclusion.- 6 Small-Scale Collaborative Writing Using Electronic Mail.- 6.1 Electronic Mail.- 6.2 Authoring and Editing.- 6.3 Small Group Case Study.- 6.4 Conclusion.- 7 HICOM as a CSCW Environment.- 7.1 Research, Collaboration and Professional Practice.- 7.2 Computer Support for the HCI Community.- 7.3 Basic HICOM Concept and Technology.- 7.4 What HICOM Provides with Existing Technology.- 7.5 What HICOM Has Taught Us about CSCW.- 8 Using Process Technology to Support Cooperative Work: Prospects and Design Issues.- 8.1 Introduction.- 8.2 Office Automation.- 8.3 PSS: Process Support System.- 8.4 Current Directions: The IOPT Project.- 8.5 Conclusion.- 9 Computer Supported Teamwork.- 9.1 Introduction.- 9.2 The Automated OfficeMetaphor.- 9.3 Role Controller.- 9.4 The Book Emulator.- 9.5 Instruments for Teamwork.- 9.6 Discussion.- 9.7 Conclusions.- 10 The Pod: A Purpose-built Environment to Support Group Working.- 10.1 Introduction.- 10.2 Organizational Modelling.- 10.3 The Pod.- 10.4 Conclusion.- 11 Usability Trialling for CSCW Technology: Lessons from a Structured Messaging Task.- 11.1 Structured Messaging.- 11.2 Cooperative Tasks Supported by COSMOS II.- 11.3 Evaluating COSMOS II.- 11.4 Technical Implementation.- 11.5 Trial Results.- 11.6 Discussion of Trial Results.- 11.7 Lessons Learned from the COSMOS II Trial.- 11.8 Recommendations.- 11.9 Conclusions.- References.- Name Index.