eBusiness Essentials

MARK NORRIS is an independent consultant with over 20 years experience in software development, computer networks and telecommunications systems. Over this time he has managed dozens of projects to completion, from the small to the multi-million pound, multi-site, and has worked for periods in Australia, Europe and Japan. He has published widely over the last ten years with a number of books on software engineering, computing, project and technology management, communications and network technologies. He lectures on network and computing issues, has contributed to references such as Encarta, is a visiting professor at the University of Ulster, and is a fellow of the IEE. STEVE WEST leads the development of BT's eBusiness products, and has over 15 years experience in communications, software and information technology. He has worked on a variety of projects, including the management of BT's work within the Open group and generation of corporate IT strategy. Steve co-authored one of the existing books in the Wiley/BT series, Media engineering, with Mark Norris.

Dedication ix

Preface xi          

About the Authors xiv

Acknowledgements xv

1 Electronic Trade 1

2 The Electronic Marketplace 17

3 The Electronic Shop 39

4 Payments, Credit and Invoicing 57

5 Trust and Security 97

6 Integration 115

7 Supply Chain 137

8 Setting Up Shop 163

9 Putting the ‘e’ into your business 177

10 Underlying Technologies and Standards 195

11 mBusiness 255

12 Who is going to Make Money out of All of this and How? 277

Appendix 1 Case Studies 289

Appendix 2 The Gods of Technology 295

Appendix 3 Glossary 309

Bibliography 331

Index 333