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ITIL Lifecycle Essentials
Your Essential Guide for the ITIL Foundation Exam and Beyond
Seiten
2013
IT Governance Publishing (Hersteller)
978-1-84928-419-6 (ISBN)
IT Governance Publishing (Hersteller)
978-1-84928-419-6 (ISBN)
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Covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.
This is the essential link between your ITIL qualification and the real-world. It doesn't just cover the information required to pass the ITIL foundation exam, but goes further, providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
This is the essential link between your ITIL qualification and the real-world. It doesn't just cover the information required to pass the ITIL foundation exam, but goes further, providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.
Claire Agutter has held a number of operational, consulting and implementation roles, giving her real-world, practical experience of ITIL. Since 2007 she has been an ITIL principal lecturer, and she has been involved in exam panels for ITIL V2 and V3. Claire has provided online ITIL training to hundreds of successful Foundation delegates through IT Training Zone Ltd.
1. Introducing Service Management; 2. Key Concepts and roles; 3. The service lifecycle; 4. Service strategy; 5. Service Design; 6. Service Transition; 7. Service Operation; 8. Continual Service Improvement; 9. Service management Automation; 10. Service management Training and Qualifications; 11.Multiple choice Exam Strategies; Further Reading/Resources
Erscheint lt. Verlag | 28.3.2013 |
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Verlagsort | Ely |
Sprache | englisch |
Themenwelt | Informatik ► Weitere Themen ► Zertifizierung |
Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
ISBN-10 | 1-84928-419-9 / 1849284199 |
ISBN-13 | 978-1-84928-419-6 / 9781849284196 |
Zustand | Neuware |
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