Managing in the Information Economy (eBook)

TABLE OF CONTENTS 5
CURRENT RESEARCH ON MANAGING IN THE INFORMATION ECONOMY 7
SIZE, STRUCTURE AND GROWTH OF THE U. S. INFORMATION ECONOMY 11
1. INTRODUCTION 11
2. CONCEPTS AND DEFINITIONS 15
3. DATA SOURCES AND COMPUTATIONAL METHODOLOGY 16
4. SIZE, STRUCTURE AND GROWTH OF THE INFORMATION ECONOMY 20
5. INFORMATION SECTOR AS DEFINED BY THE CENSUS BUREAU AND THE BEA 31
6. CRITICAL ASSESSMENT OF PORAT’S APPROACH TO INFORMATION ECONOMY 31
7. CONCLUSIONS 33
REFERENCES 34
ACKNOWLEDGEMENT 35
INFORMATION TECHNOLOGY AND THE G7 ECONOMIES 39
1. INTRODUCTION 39
2. INVESTMENT AND PRODUCTIVITY 41
3. INVESTMENT IN INFORMATION TECHNOLOGY 48
4. ALTERNATIVE APPROACHES 58
5. CONCLUSIONS 64
REFERENCES 65
ACKNOWLEDGEMENTS 67
BUSINESS PROCESS OUTSOURCING AND OFF- SHORING”: THE GLOBALIZATION OF INFORMATION- INTENSIVE SERVICES 68
1. INTRODUCTION 68
2. IT AND GLOBALIZATION OF INFORMATION- INTENSIVE SERVICES 70
3. THE DISAGGREGATION OF SERVICES 76
4. SUMMARY AND CONCLUSIONS 88
REFERENCES 90
INFORMATION SYSTEMS OUTSOURCING CONTRACTS: THEORY AND EVIDENCE 91
1. INTRODUCTION 91
2. THEORY: AN OVERVIEW OF TRANSACTIONS COST ECONOMICS 94
3. COST ECONOMICS AND CONTRACTS IN THE IS OUTSOURCING LITERATURE 97
4. THE INFORMATION SYSTEMS OUTSOURCING INDUSTRY 99
5. A TRANSACTIONS COSTS VIEW OF INFORMATION SYSTEMS SERVICES DELIVERY 100
6. INFORMATION SYSTEMS OUTSOURCING CONTRACTS 106
7. DATA AND METHODOLOGY 114
8. FINDINGS 114
9. DISCUSSION 118
REFERENCES 121
ACKNOWLEDGEMENTS 123
MANAGING NETWORK ORGANIZATIONS IN THE KNOWLEDGE ECONOMY: LEARNING FROM SUCCESS AND FAILURE 124
1. INTRODUCTION 124
2. METHOD: LEARNING FROM FAILURE 126
3. ENRON: A BRIEF HISTORY 128
4. PREVALENT NETWORK THINKING 133
5. THE MANAGERIAL DIMENSIONS OF NETWORKING 136
6. MANAGING THE NETWORK ENTERPRISE: POTENTIALS AND PITFALLS 148
7. CONCLUSION 149
REFERENCES 151
ACKNOWLEDGEMENTS 155
UNDERSTANDING SOURCING AS A STRATEGIC BUSINESS: THE RISKS AND REWARDS OF STRATEGIC SOURCING AND INTER- FIRM ALLIANCES IN INDIA 156
1. INTRODUCTION 156
2. WHAT IS NEW AND WHAT IS NOT? 157
3. TECHNOLOGY AND THE REDUCTION OF RISKS 160
4. ORGANIZATIONAL ARCHITECTURE 160
5. UNIQUELY INDIA? 165
6. FRAMEWORK FOR ANALYSIS 166
7. PREDICTIONS 167
8. NEXT STEPS FOR RESEARCH AND CONCLUSIONS TO DATE 168
REFERENCES 169
ACKNOWLEDGEMENTS 170
PERSONALIZATION AND TECHNOLOGY- ENABLED MARKETING 171
INTRODUCTION 171
1. AN ILLUSTRATION 172
2. THE BASICS OF TECHNOLOGY-ENABLED MARKETING 174
3. THE TRADITIONAL SWAP BETWEEN UNIVERSITY FACULTY AND BUSINESSES 180
4. A BUSINESS-INTELLIGENCE SUITE 181
5. AD-OPTIMIZATION TEST 186
6. THE FUTURE OF PERSONALIZATION 188
REFERENCES 189
THE REAL VALUE OF B2B: FROM COMMERCE TOWARDS INTERACTION AND KNOWLEDGE SHARING 191
1. INTRODUCTION 191
2. KNOWLEDGE ECONOMY, NETWORK OF FIRMS AND THE CRISIS OF THE NEW ECONOMY 193
3. THE EVOLUTION OF BUSINESS-TO-BUSINESS E- COMMERCE: A RETROSPECTIVE ANALYSIS 197
4. B2B E-COMMERCE AND THE THREE MISTAKES OF MARKETPLACES 201
5. FROM TRANSACTION TO SHARING 205
6. THE MISSING LINK FOR HUBS: MANAGING KNOWLEDGE- BASED NETWORKS 209
REFERENCES 211
BUSINESS-TO-BUSINESS ELECTRONIC MARKETS: DOES TRADING ON NEW INFORMATION CREATE VALUE, AND FOR WHOM? 215
1. INTRODUCTION 215
2. THE MODEL 219
3. IMPACT OF THE EXCHANGE ON STAKEHOLDERS’ SURPLUS 221
4. WHO GAINS AND WHO LOSES: A NUMERICAL DEMONSTRATION 226
5. CONCLUDING REMARKS 230
REFERENCES 231
ACKNOWLEDGEMENTS 232
APPENDIX: THEORETICAL BACKGROUND 232
INTER-ORGANIZATIONAL KNOWLEDGE TRANSFER AS A SOURCE OF INNOVATION: THE ROLE OF ABSORPTIVE CAPACITY AND INFORMATION MANAGEMENT SYSTEMS 237
1. INTRODUCTION: THE STRUCTURE OF THE PROBLEM 237
2. INFORMATION MANAGEMENT 239
3. THE ENTREPRENEURIAL NETWORK AND ITS EFFECTIVENESS 241
4. THE CONCEPT OF ABSORPTIVE CAPACITY WITHIN THE ENTREPRENEURIAL NETWORK 242
5. ABSORPTIVE CAPACITY AND MOTIVATION THEORY WITHIN THE ENTREPRENEURIAL NETWORK 245
6. TWO CASE STUDIES 250
7. CROSS CONCLUSIONS AND RESULTS 259
REFERENCES 261
RESEARCH ISSUES CONCERNING ETHICS AND THE INTERNET: HOWCAN WE LIVE WELL IN CYBERSPACE? 265
1. CYBERSPACE: NEW POSSIBILITIES, MORAL CHALLENGES 265
2. THE ASYNCHRONOUS PRINCIPLE: SCIENCE AND TECHNOLOGY OUTPACE ETHICS 266
3. CYBERSPACE EXPANDS THE MORAL DOMAIN 268
4. FOUR TOOLS FOR ETHICAL REGULATION 270
5. THE CHALLENGE OF DESIGNING CYBERSPACE 276
6. CHOOSING A DESIGN STRATEGY 279
7. CONCLUSION 283
REFERENCES 283
STATUS SEEKING AND THE DESIGN OF ONLINE ENTERTAINMENT COMMUNITIES 286
INTRODUCTION 286
1. WHY DO PEOPLE STRIVE FOR STATUS? 290
2. WHY SHOULD ONLINE ENTERTAINMENT PROVIDERS BE CONCERNED ABOUT STATUS SEEKING? 291
3. A GAME-THEORETIC APPROACH FOR STUDYING STATUS SEEKING 293
4. DESIGN ISSUES 296
5. FUTURE RESEARCH DIRECTIONS 300
6. CONCLUDING REMARKS 306
REFERENCES 306
SERVICE DESIGN, COMPETITION AND MARKET SEGMENTATION IN BUSINESS INFORMATION SERVICES WITH DATA UPDATES 310
1. INTRODUCTION 310
2. LITERATURE REVIEW 314
3. THE MODEL 315
4. THE SELF SERVICE OPTION 321
5. MODELS OF COMPETITION 322
6. NUMERICAL RESULTS 330
7. CONCLUSIONS AND FUTURE RESEARCH DIRECTIONS 334
REFERENCES 335
CHANNEL STRATEGY EVOLUTION IN RETAIL BANKING 340
1. INTRODUCTION 340
2. MODEL OF RETAIL BANKING MARKET 343
3. NUMERICAL EXAMPLE 351
4. CONCLUSION AND FUTURE RESEARCH FOR RETAIL BANKING MODEL 358
REFERENCES 359
A PROACTIVE DEMAND MANAGEMENT MODEL FOR CONTROLLING E- RETAILER INVENTORY 360
1. INTRODUCTION 361
2. MODEL PRELIMINARIES AND NOTATION 366
3. PROACTIVE DEMAND MANAGEMENT WITH NO BACKLOGGING OF DEMAND 368
4. PROACTIVE DEMAND MANAGEMENT WITH BACKLOGGING OF DEMAND ALLOWED 371
5. NUMERICAL EXAMPLE AND ANALYSIS 378
6. CONCLUSIONS AND FUTURE RESEARCH 381
REFERENCES 384
INFORMATION TECHNOLOGY IMPACT ON BUSINESS PRACTICES: THE UCLA BIT PROJECT 390
1. INTRODUCTION 390
2. LITERATURE REVIEW 392
3. RESEARCH QUESTIONS IN THE BIT SURVEY 393
4. A SUMMARY OF THE RESULTS 395
5. DETAILED SURVEY RESULTS 396
6. CONCLUSIONS AND FUTURE RESEARCH 409
REFERENCES 412
INFORMATION AND COMMUNICATION TECHNOLOGY IN INDIA AND ITS IMPACT ON BUSINESS SECTORS – A PILOT STUDY 417
1. INTRODUCTION 417
2. OBJECTIVES OF THE STUDY 418
3. SCOPE AND LIMITATIONS OF THE STUDY 418
4. RESEARCH AND SURVEY METHODOLOGY 419
5. RESPONDENTS AND DATA COLLECTION 420
6. ANALYSIS OF THE QUESTIONNAIRE 421
7. SURVEY RESULTS AND OBSERVATIONS 422
8. OUTSOURCING 428
9. TECHNOLOGY: SUPPLY-SIDE PACKAGED SOLUTIONS 428
10. SUMMARY 429
REFERENCES 430
REFERENCE WEBSITES 430
FIRMS AND DIGITAL TECHNOLOGIES IN ITALY: THE NETWORK MOVES FORWARD 433
1. INTRODUCTION 433
2. THE BASIC PREMISE: SLOW IMPLEMENTATION IN ITALIAN FIRMS 435
3. THE IMPACT OF E-BUSINESS: RESULTS FROM SECONDARY RESEARCH 441
4. E-BUSINESS IN ITALY: EMPIRICAL FINDINGS FROM THE CASE ANALYSES 460
5. E-BUSINESS IN ITALY: FIRST FINDINGS FROM THE BIT PROJECT 468
6. CONCLUSIONS 473