CompTIA A+ 220-701 and 220-702 Practice Questions Exam Cram

Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for the past 16 years. He has a bachelor’s degree in physics from the University of Akron. He has taught many computer and network classes at Sacramento local colleges (Heald Colleges and MTI Colleges) and has participated in and led many projects for Heald Colleges, Intel Corporation, Miles Consulting Corporation, and Pacific Coast Companies. For his teaching accomplishments, he received the Teacher of the Year award from Heald Colleges and has received several recognition awards from Intel Corporation. Previously, he worked as a product support engineer for Intel Corporation Customer Service, a senior network engineer for Virtual Alert–where he supported the BioTerrorism Readiness suite and as a senior design architect/engineer–and training coordinator for Miles Consulting Corporation (MCC), a premiere Microsoft Gold partner and consulting firm. He is currently a senior network engineer at Pacific Coast Companies, where he supports a large enterprise network.   He holds many certifications, including the Microsoft MCSE, MCSA, MCT; MCITP; CompTIA A+, Network+, Server+, Linux+, Security+ and CTT+; Cisco CCNA; and Novell CNE and CWNP Certified Wireless Network Administrator (CWNA).   During the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC; Networking with Windows 2000 and 2003; Linux, Local Area Networks, Wide Area Networks, and the Acing Series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He has also coauthored the MCSA/MCSE 70-290 Exam Cram: Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition and written MCTS 70-620 Exam Cram: Microsoft Windows Vista, Configuring; MCTS 70-642 Exam Cram: Windows Server 2008 Network Infrastructure, Configuring; and MCTS 70-643 Exam Cram: Windows Server 2008 Applications Infrastructure, Configuring. In addition, he has completed the study guides for the A+ certification exams for Cisco Press.   You can write with questions and comments to the author at Patrick_Regan@hotmail.com. (Because of the high volume of mail, every message might not receive a reply.)

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Part I A+ Essentials 220-701

Chapter 1: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 3

    1.1 Categorize storage devices and backup media . . . . . . . . . . . . . . . . . . . 3

    1.2 Explain motherboard components, types, and features. . . . . . . . . . . . 6

    1.3 Classify power supplies types and characteristics. . . . . . . . . . . . . . . . 16

    1.4 Explain the purpose and characteristics of CPUs and their features.. . . . 18

    1.5 Explain cooling methods and devices . . . . . . . . . . . . . . . . . . . . . . . . . 21

    1.6 Compare and contrast memory types, characteristics, and their purpose. . .. . . 22

    1.7 Distinguish between the different display devices and their characteristics . . .. . . 25

    1.8 Install and configure peripherals and input devices. . . . . . . . . . . . . . 27

    1.9 Summarize the function and types of adapter cards . . . . . . . . . . . . . 29

    1.10 Install, configure, and optimize laptop components and features. . . .. 32

    1.11 Install and configure printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 2: Troubleshooting, Repair, and Maintenance . . . . . . 57

    2.1 Given a scenario, explain the troubleshooting theory. . . . . . . . . . . . 57

    2.2 Given a scenario, explain and interpret common hardware and
operating system symptoms and their causes . . . . . . . . . . . . . . . . . . . . . 60

    2.3 Given a scenario, determine the troubleshooting methods
 and tools for printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 64

   2.4 Given a scenario, explain and interpret common laptop
 issues and determine the appropriate basic troubleshooting method . . . . . . . . . . 67

   2.5 Given a scenario, integrate common preventative maintenance
techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 3: Operating System and Software . . . . . . . . . . . . . . . . . . . . . . 95

    3.1 Compare and contrast the different Windows Operating
Systems and their features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

    3.2 Given a scenario, demonstrate proper use of user interfaces . . . . . 107

    3.3 Explain the process and steps to install and configure  the Windows OS. . . . . 113

    3.4 Explain the basics of boot sequences, methods, and startup utilities . .. . 123

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 4: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 147

    4.1 Summarize the basics of networking fundamentals, including
technologies, devices, and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

    4.2 Categorize network cables and connectors and their
implementations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

    4.3 Compare and contrast the different network types . . . . . . . . . . . . . 164

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Chapter 5: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

    5.1 Explain the basic principles of security concepts and technologies . . .. 185

    5.2 Summarize the following security features . . . . . . . . . . . . . . . . . . . . 193

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Chapter 6: Operational Procedure . . . . . . . . . . . . . . . . . . . . . . . 211

    6.1 Outline the purpose of appropriate safety and environmental
procedures and, given a scenario, apply them . . . . . . . . . . . . . . . . . . . 211

    6.2 Given a scenario, demonstrate the appropriate use of
communication skills and professionalism in the workplace . . . . . . . 221

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Part II A+ 220-702

Chapter 7: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 241

    1.1 Given a scenario, install, configure, and maintain personal
computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

    1.2 Given a scenario, detect problems, troubleshoot, and
repair/replace personal computer components . . . . . . . . . . . . . . . . . . 252

    1.3 Given a scenario, install, configure, detect problems,
troubleshoot, and repair/replace laptop components . . . . . . . . . . . . . 260

    1.4 Given a scenario, select and use the following tools . . . . . . . . . . . . 261

    1.5 Given a scenario, detect and resolve common printer issues . . . . . 263

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Chapter 8: Operating Systems . . . . . . . . . . . . . . . . . . . . . . 285

    2.1 Select the appropriate commands and options to troubleshoot and resolve problems . 285

    2.2 Differentiate between Windows Operating System directory
structures (Windows 2000, XP, Vista, and Windows 7) . . . . . . . . . . . 296

    2.3 Given a scenario, select and use system utilities/tools and
evaluate the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

    2.4 Evaluate and resolve common issues . . . . . . . . . . . . . . . . . . . . . . . . . 310

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Chapter 9: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

    3.1 Troubleshoot client-side connectivity issues using appropriate tools . . 339

    3.2 Install and configure a small office home office (SOHO) network . . . . .. 352

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Chapter 10: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 375

    4.1 Given a scenario, prevent, troubleshoot, and remove viruses and malware . . . . 375

    4.2 Implement security and troubleshoot common issues . . . . . . . . . . 379

    Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

    Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

TOC, 9780789747914, 1/3/2011