Consumer Engagement in the Cultural Sector

Magdalena Kosiada-Sylburska is Director of the Science and Technology Centre at the “EC1 Lodz – City of Culture” in Lodz, Poland. She has been employed in this institution since 2015. She holds a PhD in Management. Her scientific and professional interests are related to engaging consumers in designing products of cultural institutions. While working on the project of the Elements Street at EC1, she puts an emphasis on co-creating the zone together with children visitors and their guardians. Her PhD thesis (in Polish), prepared under the supervision of Prof. Paweł Bryła, served as the point of departure for preparing this monograph. She has also published several journal articles and conference presentations on topics related to culture management. She has an MA in Law. She delivered a course on International Business Law at the University of Lodz, Poland. Paweł Bryła is Full Professor at the Department of International Marketing and Retailing, Faculty of International and Political Studies, University of Lodz, Poland. His research interests revolve around consumer behaviour, marketing strategies as well as international student mobility. He has led three research projects funded by the National Science Centre, two research projects funded by the Polish Ministry of Science and Higher Education within the Iuventus Plus programme, and headed the Polish team in an international research project: MERGE, funded by the European Commission. He has authored over 130 publications, including articles in high-ranking international journals (including Appetite, British Food Journal, Quality Assurance and Safety of Crops & Foods, Academy of Management Learning and Education, Studies in Higher Education, Decision) and books in English, coordinating international teams of authors. Recently, he has co-authored a book on consumer ethnocentrism and country-of-origin effect on the food market, published in Routledge. He is an editorial board member of international journals, including: European Journal of International Management, Central European Management Journal, Marketing and Management of Innovations. He received the 20th Anniversary Award for an article in the AIB Insights magazine, the Inaugural Best Reviewer Award in the European Journal of International Management, the Award of the Presidium of the Branch of the Polish Academy of Sciences and the Conference of Rectors of Lodz Public Universities, and some other awards for academic excellence. In Google Scholar, he has 2450 citations, with the Hirsch index of 24. Four times he has been included in the list of 2% of the most frequently cited scientists in the world.

1. Introduction 2. Customer centricity and consumer engagement in the cultural sector 3. Co-creation in cultural institutions 4. The specificity of the product on the culture market 5. The consumer on the culture market 6. Managers’ perspective of consumer engagement 7. Consumers’ perspective of designing the cultural offer 8. An implementation of the concept of customer orientation – a case study 9. A model for customer-oriented product development in the cultural sector 10. Conclusion