Hospitality Ministry Volunteer Handbook (eBook)

CONTENTS

Dedication 6

Acknowledgements 7

Introduction to the Outreach Ministry Guide Series 8

Introduction to the Hospitality Ministry Volunteer Handbook 10

Section 1: Hospitality Matters!

Chapter 1 The Ministry of Hospitality 13

Chapter 2 The History of Hospitality 16

Chapter 3 Your Mission and the Importance of

First Impressions 21

Chapter 4 Best Practices 29

Chapter 5 Hospitality Ministries Are for Every Church 37

Section 2: The “Who” of Hospitality Ministry

Chapter 6 Meet Our Guests 40

Chapter 7 Hospitality Starts in the Parking Lot 42

Chapter 8 Greeters and Guides 48

Chapter 9 Ushers 54

Chapter 10 Section Hosts 58

Chapter 11 After the Service and Welcome Desk Hosts 62

Section 3: Hospitality Ministry Tools

Chapter 12 The Preservice Huddle 68

Chapter 13 Hospitality Ministry Job Descriptions 71

Chapter 14 How to Remember Names 90

Chapter 15 Hospitality Scriptures 91

Chapter 16 Dos and Don’ts 97

Chapter 17 Basic Etiquette and Appearance 99

Chapter 18 Six Keys to Success 101

Chapter 19 Eight Tips from a Secret Shopper 103

Chapter 20 Five Tips to Help Your Team Get Ready

for Big Weekends 107

Chapter 21 Equipment and Supplies 109

Chapter 22 Fourteen Guest Gift Ideas 112

Chapter 23 In Case of Emergency 113

Chapter 24 Questions for Personal Reflection 126

Chapter 25 Discussion Questions 129

Chapter 26 Hospitality Has an Impact! 134

Chapter 27 Caught in the Act of Serving 136

Chapter 28 Recommended Resources 137

About the Contributors 138